Learn about the UserZoom Video Player (Session Replay). |
This article applies to: UserZoom
✅ Plan Availability: All Plans
👥 User roles: Owner, Admins, Researchers, and Collaborators
For more information, see our article on how to find your plan and user role.
On this page:
About the Video Player (Session Replay)
- Use the UserZoom Video Player, or Session replay section in the UserZoom Manager, to watch and analyze participant videos recorded during a study.
-
The Video Player allows you to:
- View video clips
- Create and edit clips
- Create and edit notes (Including notes taken during a Moderated Session)
- View and manage the transcript for the video
- There can be visual differences based on Navigation Tasks or Video Questions.
-
Blocked Pages during navigation:
- If the video has blocked pages, a black screen with the
icon is shown while the participant navigates.
- No images from the participant's active browser window are recorded while navigating the blocked pages.
- This happens because you've configured your Navigation task to record only specific domains/URLs or your account requires you to whitelist HTTPS URLs.
- If the video has blocked pages, a black screen with the
Sidebar
In the sidebar on the right, find the below information. Information varies based on study type.
-
Study tab
- Session:
- Date
- Time
- Duration
- Moderator (Moderated studies only)
- Study ID
- Participant:
- Alias (Moderated studies only)
- UZ_ID
- Recruitment:
- Segment
- Method
- Demographics
- Location
- Age
- Gender
- Household income
- Technology
- Operating system
- Screen resolution
- Browser
- Browser resolution
- Screener
- Screener questions
- Participant answers
- Task information
- Task name
- Task type
- Time taken
- Effectiveness
- Task description
- Session:
-
Transcript tab
- View and manage transcripts.
- Anyone can edit a line in the transcript.
- Find an option to revert the transcript back to the original version.
- Transcripts can be downloaded individually, multiple at a time, or all at once.
-
Notes tab
- Create and edit notes taken during the session or while watching the video.
- Notes can only be edited and deleted by their owner.
- Download notes taken by clicking the Download Notes
button.
- Notes can be downloaded individually, multiple at a time, or all at once.
- For Moderated studies, you can find the notes taken during the session and add new notes.
- For Unmoderated studies, view and add notes taken while reviewing the video.
-
Clips tab
- See the already created clips that belong to that video.
- Create and edit clips.
Timeline
- At the bottom of the Video Player window, you can see the total length of the video and where you are in the video.
- The start of each task is indicated by a mark on the timeline.
- In the timeline, you can:
- Increase or decrease the video speed. Choose one of the following speeds:
- 0.5
- 0.75
- 1 (Normal)
- 1.25
- 1.5
- 1.75
- 2
- 3
- 4
- Skip back five seconds
- Play or pause the video
- Skip ahead five seconds
- Take notes
- Create a clip
- Click anywhere on the timeline to go to a specific point in the video.
- Adjust the audio volume.
- View the video in full screen
.
- Increase or decrease the video speed. Choose one of the following speeds:
Related content
|
|
Want to learn more? Check out these Knowledge Base articles... |
Interested in growing your skills? Check out our University courses... |
|
|
Need hands-on training?
|
Can't find your answer? Reach out to Support or our Professional Services team. |
Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up.