View participant videos

Use these steps to view participant videos.

✅ Plan Availability: All Plans
👥 User roles: Owner, Admins, Researchers, and Collaborators
For more information, see our article on how to find your plan and user role.

On this page:

• About videos
• Play a video
• Session Replay map
• Mark a video as viewed/not viewed

About videos

• Videos are grouped by a participant and sorted by Participant_ID in descending order.
• Videos may take 30-40 minutes to become available depending on their length.
• If a significant amount of time has passed and the video is still processing, contact us.
• Due to the video requirements, some participants may not have a video.

Play a video

1. Go to the Results section of your study.
2. Select Videos in the left menu. The Session Replay screen displays.
3. Select the Recordings tab.
   
4. Scroll to the participant video you'd like to view.
5. Click Play next to the Participant ID to view the full video.

Session Replay map

Learn about the columns in Session Replay, their icons, and their definitions.

• Participant
  Shows the participant ID.
• Recording
  View the Task number (For example, Task 3 = T3)
• Effectiveness
  Shows the outcome for each Task: Success or Error
  
• Duration
  Length of the video.
• Date
  Date the video was recorded.
• Segment
  Segment the video belongs to.
• Information
  Shows the availability of Clips or Notes for the recording.
• Actions
  
  • Shown as three dots .
  • Gives you these options:
    • Download a video
    • Download notes
    • Download transcript
    • Mark as viewed
    • Delete video

Mark a video as viewed/not viewed

Marking a video as viewed/not viewed only impacts the video status at the user level. Other account users will not see viewed/unviewed changes made by other users in the study.

To mark a video as viewed/not viewed, follow these steps

1. Go to the Results section of your study.
2. Select Videos from the menu on the left.
3. Go to the Recordings tab.
   
4. Scroll to the video you'd like to mark viewed/unviewed.
5. Click the check box next to the participant ID.
   
6. In the pop-up at the bottom of the screen, click either:
   Mark as viewed
   
   or
   Mark as not viewed.
   
   
   Pro Tip: To mark multiple videos as viewed/not viewed, check each box next to the video you'd like to change.

Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up.