View participant videos

Use these steps to view participant videos.

Plan Availability: All Plans
👥 User roles: Owner, Admins, Researchers, and Collaborators
For more information, see our article on how to find your plan and user role.


On this page:



About videos

  • Videos are grouped by a participant and sorted by Participant_ID in descending order.
  • Videos may take 30-40 minutes to become available depending on their length.
  • If a significant amount of time has passed and the video is still processing, contact us.
  • Due to the video requirements, some participants may not have a video.



Play a video

  1. Go to the Results section of your study.
  2. Select Videos videos_button.jpg in the left menu. The Session Replay screen displays.
  3. Select the Recordings tab.
  4. Scroll to the participant video you'd like to view.
  5. Click Play play_clip_button.jpg next to the Participant ID to view the full video.



Session Replay map

Learn about the columns in Session Replay, their icons, and their definitions.

  • Participant
    Shows the participant ID.
  • Recording
    recording_task_number.jpgView the Task number (For example, Task 3 = T3)
  • Effectiveness
    Shows the outcome for each Task: Success or Error
  • Duration
    Length of the video.
  • Date
    Date the video was recorded.
  • Segment
    Segment the video belongs to.
  • Information
    Shows the availability of Clips clips.jpg or Notes notes.jpg for the recording.
  • Actions



Mark a video as viewed/not viewed

Marking a video as viewed/not viewed only impacts the video status at the user level. Other account users will not see viewed/unviewed changes made by other users in the study.


To mark a video as viewed/not viewed, follow these steps

  1. Go to the Results section of your study.
  2. Select Videos videos_button.jpg from the menu on the left.
  3. Go to the Recordings tab.
  4. Scroll to the video you'd like to mark viewed/unviewed.
  5. Click the check box next to the participant ID.
  6. In the pop-up at the bottom of the screen, click either:
    Mark as viewed
    Mark as not viewed.

    Pro Tip: To mark multiple videos as viewed/not viewed, check each box next to the video you'd like to change.


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