Download a video

Use these steps to download a video.

Plan Availability: All Plans
👥 User roles: Owner, Admins, Researchers, and Collaborators
For more information, see our article on how to find your plan and user role.



  1. Go to the Results section of your study.
  2. Select Videos videos_button.jpg in the left menu.
  3. Make sure you're on the Recording tab.
  4. Scroll to the full video or task video you'd like to download.
  5. Under Actions, click the three dots three_dots_video_player.jpg
  6. Select Download video.
    • Find your downloaded video in your normal download location.
    • Videos are downloaded in .mp4 format.


Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up. 

Was this article helpful?
0 out of 2 found this helpful