Use these steps to unblock videos. |
This article applies to: UserZoom
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About blocked videos
- You may see a video that is grayed out with the Unblock option on the right.
- There are a couple of reasons why a video appears grayed out.
- When this happens, you may be able to unblock the video so it can be viewed.
Unblock a video
- Go to the Results section of your study.
- In the menu on the left, select Videos.
- In the Actions column, click Unblock.
Unblock multiple videos
- Go to the Results section of your study.
- In the menu on the left, select Videos.
- Select the video(s) to unblock by checking the boxes next to their UZ ID.
- Under Actions, choose Unblock.
- Click Apply. A confirmation window opens to confirm the action.
- Click Confirm.
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