Renewing Your Subscription

Learn how to locate your UserTesting subscription end date, understand the implications of an expired subscription, and discover the steps to renew it.

This article applies to: ut logo tiny.pngUserTesting 

On this page:

 


 

Finding your subscription end date

  • Statement of work (SOW) / Order form: Your subscription details, including the end date, are specified in your SOW or Order Form.
  • Onboarding email: Your team's onboarding email also mentions the subscription end date.

 

Implications of subscription expiry

  • Upon expiration, access to your account and several key benefits will be lost, including:
  • Immediate customer insights to inform product and design decisions.
  • Access to UserTesting's extensive network of test contributors.
  • Rapid feedback on prototypes, applications, and mobile designs.
  • The ability to share customer insights with your team and stakeholders.
  • Early access to the latest innovations for deeper understanding.

 

Renewing your subscription

  • Contact support: Reach out to UserTesting Support to initiate the renewal process.
  • Automatic renewal: Some subscriptions may renew automatically. For confirmation, contact your Customer Success Manager.

 

Related content

information icon.png

knowledge icon.png

Want to learn more? Check out these Knowledge Base articles...

Interested in growing your skills? Check out our University courses...

video icon 2.png

team icon.png

Need hands-on training?

Can't find your answer?

Was this article helpful?