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Learn how to locate your UserTesting subscription end date, understand the implications of an expired subscription, and discover the steps to renew it. |
This article applies to: UserTesting
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Finding your subscription end date
- Statement of work (SOW) / Order form: Your subscription details, including the end date, are specified in your SOW or Order Form.
- Onboarding email: Your team's onboarding email also mentions the subscription end date.
Implications of subscription expiry
- Upon expiration, access to your account and several key benefits will be lost, including:
- Immediate customer insights to inform product and design decisions.
- Access to UserTesting's extensive network of test contributors.
- Rapid feedback on prototypes, applications, and mobile designs.
- The ability to share customer insights with your team and stakeholders.
- Early access to the latest innovations for deeper understanding.
Renewing your subscription
- Contact support: Reach out to UserTesting Support to initiate the renewal process.
- Automatic renewal: Some subscriptions may renew automatically. For confirmation, contact your Customer Success Manager.
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