Email notification preferences

This article applies to: UserTesting 

On this page:

• About email notifications
• How to set or edit general frequency email notifications
• How to set or edit subscription email notifications

About email notifications

• Only accounts that have opted into receiving emails will be notified of these activity updates.
• These notifications are automatically received by the Account Admins only and other team members on the account, such as Creators and Viewers, will not receive these notifications.
• Account Admins can change the settings at any time. 
• Opting in to set Session Unit numbers and receive activity notifications does not prevent team members from launching tests or going over these number limits.

There are two types of email notifications you can manage:

• General email frequency: Team members can control how frequently they receive emails from UserTesting about completed tests. 
• Subscription/account activity: Account Admins on the Flex plan can receive email notifications when sizable tests are launched or there is a high activity from team members. 

How to set or edit general frequency email notifications

To edit the UserTesting general email frequency, follow these steps:

1. Log in to UserTesting.
2. Click your initials at the top of the dashboard and select Settings.
3. On the General tab, set how often you wish to be emailed notifications: Daily, or once when test videos are completed.
4. Click Update to enforce the change.
   

How to set or edit subscription email notifications

To edit the UserTesting subscription/account activity email notifications, follow these steps:

1. 1. Log in to UserTesting.
   2. Click your initials at the top of the dashboard and select Settings.
   3. Navigate to the Subscription tab (only available if you're an Admin on the Flex plan).
   4. Scroll down to the Subscription notifications area.
   5. Set Session Unit limits by team member (monthly threshold), test (single test), or both. You'll be notified by email should either of these ceilings be surpassed.

Click Update to enforce the change.


Let's look at these two account activity-notification options in greater detail:

• Team members' monthly amount: As the Admin, you'll receive this notification when the system notices high activity from a team member in a month, and they have gone over the monthly amount of Session Units you set. 
  • The default is set to 250 Session Units per member, per calendar month, but can be reset or changed at any time.
  • This setting applies to all members of the account within a calendar month. This amount cannot be adjusted for individual team members. 
• Single test amount: You may receive this notification when the system sees a launched test large enough to exceed the number of Sessions Units set per single test.
  • You, as an Account Admin, can reset or change this default number ceiling at any point.
  • Example: If the single test amount is set to 100 Session Units, and a team member launches a test that uses 101 Session Units or more, Account Admins will receive a notification email.

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