UserTesting resources

Learn about the available UserTesting resources. This list of resources will help everyone from the first-day UserTesting user to experienced veterans of the platform and UX research.

 

On this page:

• Educational resources
• Plan a test
• Recruit contributors
• Launch a test
• Analyze results
• Test throughout the Development Cycle
• Support
• Ready to get started?

 

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Educational resources

• UserTesting University
  Register for live classes, take an on-demand course, or refer to the Knowledge Base articles to learn how to gain valuable insights from your customers using the UserTesting platform.
• UserTesting Knowledge Base
   Your one-stop shop for how-to articles.
• UserTesting CommUnity
  Join our CommUnity to share insights with and learn from your peers.
• UserTesting blog
  Find information about research tips and product updates.
• Webinars
  Hear from top experts in the fields of conversion optimization, UX research, design, and more.

 

 

Plan a test

What do you want your test to do? What questions can you ask to get the most accurate results? Check out these Knowledge Base resources:

• How do I create research (test) objectives?
• Gather factual responses vs subjective data
• Write great tasks
• Choose a method for collecting feedback
• Best practices for UserTesting
• Templates
• Conduct a pilot test

 

 

Recruit contributors

Who do you need to take your test? Finding the right audience is important to get the right data.

 

UserTesting Contributor Network

The UserTesting Contributor Network gives you access to a diverse, global, on-demand group of test contributors.

• Learn about the UserTesting Contributor Network.
• Use screener questions to find your ideal contributors.

 

Invite Network

Invite Network gives UserTesting customers the ability to create and launch a test with anyone, anytime, on demand.

• Learn about the Invite Network.
• Understand the Invite Network frequently asked questions.
• View the Invite Network contributor experience.
• Have a contributor who is encountering issues? Send them to the Contributor Support Center.

 

Custom Network

Custom Network helps you capture feedback from your customers, partners, employees, and more using the UserTesting Platform.

• Learn about the Custom Network.
• Create your Custom Network.
• Understand the Customer Network frequently asked questions.
• Have a contributor who is encountering issues? Send them to the Contributor Support Center.

 

 

Launch a test

• Launch a desktop test.
• Launch a mobile website test.
• Launch an app test.
• Launch a prototype test.

 

 

Analyze results

• Effectively use notes and clips.
• Create highlight reels.
• Understand and use transcripts.
• Use metrics questions.

 

 

Test throughout the Development Cycle

How do you continue to make effective tests? How do you maximize test effectiveness?

• Keeping score: Why and how you should benchmark your UX
• Choose templates for your design and development process

 

 

Support

Learn more about our world-class Support Team or contact your Customer Success Manager.

 

 

Ready to get started?

Here are some things you can do to start your journey:

• Take our Jumpstart on-demand course.
  • The Jumpstart on-demand training course gives the foundation to start using the UserTesting Platform.
  • Learn best practices for testing and skills to confidently build a test.
• Enroll in one of our instructor-led live classes.
  • The Jumpstart live class is the companion to the on-demand course.
  • These skill-based courses are also available:
    • Writing effective screeners
    • Writing effective tasks, scenarios, and questions
    • Developing Moderating skills
    • Analyzing qualitative data 

 

Related Content

Want to learn more? Check out these Knowledge Base articles...  Why test? Why Usertesting? Moderated vs Unmoderated tests	Prefer a short video? Check out our University courses... Jumpstart On-Demand for UserTesting Structure your tests
Need hands-on training? Find a live, virtual class that fits your needs. Enroll in one of our UserTesting certification programs.	Can't find your answer? Check out our CommUnity forums. Reach out to Support or our Professional Services team.

 

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