UserTesting subscription options

This article applies to: UserTesting 

On this page:

• Subscription options
  • Flex plan
  • Seat-based plan
  • Starter edition 
• Create your account

Subscription options

• Choose between Flex plans and Seat-based plans.
• Features available are based on the license users are assigned.
• Learn about the plan types and how to create an account below.

Flex plan

• If you manage Session Units, your account is on the Flex plan.
• There are three different Flex plan subscription types:
  • Essentials
  • Advanced
  • Ultimate
• Learn which features are included with your Flex plan subscription.
• These licenses/roles are available for each plan type:
  • Creator
  • Viewer
  • Account Admin
• Account admins: Here's some Guidance for Admins on the Flex plan.
• Have questions about your plan? We've got your back! Contact Support or talk to your Customer Success Manager.

Seat-based plan

• Seat-based plans include the following subscription types:
  • Startup 
  • Professional 
  • Premium 
• These licenses/roles are available for each plan type:
  • Unlimited
  • Standard and Light
  • Collaborator
  • Admin
• Licenses have to be purchased on the subscription for them to be assigned to team members.
• Not all subscriptions have every subscription-seat license. 
• Account admins: Here's some Guidance for Admins on the Seat-based plan.
• Have questions about your plan? We've got your back! Contact Support or talk to your Customer Success Manager.

Starter edition

• Learn which features are included in the Starter edition.
• The licenses/roles are available for this plan type:
  • Single access
• Platform access will expire after 30 days from the purchase of each order.
  • Each order may include up to 5 sessions with participants.
• Have questions about your plan? We've got your back! Contact Support or talk to your Customer Success Manager.

Create your account

• Interested in setting up an account with UserTesting? That's great news! Request a trial to start the process.
• Does your team already have a UserTesting subscription and you want access to the Platform Contact your account administrator so you can be added and assigned a seat.

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