UserTesting account roles: Viewers

On this page:

• What is a Viewer? 
• What can Viewers do?
• Why invite Viewers?
• Who should be a Viewer?
• How do I assign the Viewer role to team members?

What is a Viewer? 

Viewers are roles for people who only need to view test results and share insights from them but do not need to create and launch tests. 

What can Viewers do?

Viewers can:

• Access completed results, including all data available in the following tabs:
  • Sessions
  • Metrics
  • Summary
  • Details
• View videos
• Create clips
• Create highlight reels
• Share findings
• Start a Live Conversation

Viewers cannot:

• Create tests
• Launch tests
• Create a Live Conversation
• View drafts from a shared link
  Note: They can only view drafts from the dashboard.

Why invite Viewers?

The Viewer role have several benefits. Invite this role to your account to:

• Assist with test session projects.
• Gain insights from customers and build empathy with end-users.

Who should be a Viewer?

Listed below are ways Viewers can engage on the UserTesting platform.

Researcher and designer

• Researchers review test results to gather insights to craft and inform personas. This role reviews and shares findings to support actionable recommendations.
• Designers want to see the results firsthand and create annotations and clips as they iterate on their designs and next steps from the test.
• Recommended course: Master Class: Expedited Analysis

Managers, executives, and senior decision-makers

• Managers and executives can interact firsthand with test studies and results to better understand test plans and outcomes.
• Managers, executives, and decision-makers are added to watch a highlight reel or a video clip from a test to observe and provide feedback while creating team ownership.
• Managers can oversee projects run by their team but don't need to launch a test themselves.

How do I assign Viewer roles to team members?

Admins can assign the Viewer role in two different ways:

1. Assign the role when adding team members to the UserTesting account.
2. Assign the role from the People tab (under Settings) by opening up the account member's profile.
3. Select the Viewer role from the Update role dropdown.
   

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