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Learn about the UserZoom Surveys extension, UserZoom Surveys app, and UserZoom Live app. |
This article applies to: UserZoom
✅ Plan Availability: All Plans
👥 User roles: Owner, Admins, Researchers, and Collaborators
👥 User impact: Participants and Testers
For more information, see our article on how to find your plan and user role.
On this page:
- About the UserZoom extension and apps
- UserZoom Surveys extension
- UserZoom Surveys app
- UserZoom Live App
About the UserZoom extension and apps
When is one needed?
- Participants may need to install the UserZoom extension on their browser or one of the two UserZoom apps on their mobile devices to participate in a study.
- UserZoom Surveys extension: Available for Chrome, Edge, and Firefox and is needed to participate in studies on desktop web.
- UserZoom Surveys app: Available for Android and iOS and is needed to participate in studies on mobile web.
- UserZoom Live app: Available for Android and iOS and is needed for participants to join a moderated session from their mobile device.
- Installing the extension or an app is necessary depending on:
- The study type.
- If the study includes Navigation tasks or not.
- If recording has been enabled or not.
- For more information, refer to Study types that need a UserZoom extension or app.
Participant point of view
- When a study requires installation of the extension or an app:
- Participants are prompted to install the extension or app after passing the screener and/or seeing the Welcome page.
- Participants have to install the extension or app to continue with the study.
- Both the extension and the apps will be disabled automatically when the study is completed.
- Learn more about the UserZoom extension and apps below.
UserZoom Surveys extension
Why it's necessary
- The UserZoom Surveys extension is for desktop studies only.
- Using the extension makes moderated and unmoderated usability testing possible for desktop web and desktop apps by displaying the Taskbar with task instructions during Navigation tasks.
- Other benefits of the extension include:
- Collecting Navigation task analytics during Navigation tasks for unmoderated usability testing on desktop web (when included with your plan).
- Recording participant videos during unmoderated studies.
How it works
From a technical perspective, the UserZoom Surveys extension:
- Does not require code to be added to your website. This allows you to not only perform analysis on your website but also on competitor websites.
- Inserts Javascript code into each page. This code is used to track participant actions on each page they visit during a Navigation task.
- Does not record sensitive information (For example, passwords).
- Collects data from the active tab during Navigation tasks.
- Gets automatically disabled after the participant completes the study. If they prefer to uninstall the extension, provide the steps below for their browser.
Note about permissions when installing the extension
- When installing the UserZoom Surveys Extension, participants are prompted with this message:
- Have no fear! This standard message is shown because the extension records URLs and clicks while inside a UserZoom study. No changes are made.
- The extension is automatically disabled when participants finish the study and can also be uninstalled (see below).
- Pro Tip: To reassure participants that nothing malicious is going to happen with this install, you can add a message in your Welcome Page about what to expect when installing the extension.
Install the UserZoom Surveys extension (more...)
- Browser configuration must allow extensions(add-ons) to be installed.
- If not, the extension can't be installed and participants can't take the study.
- Participants testing on a company computer may not be able to install extensions. Keep this in mind when recruiting.
- Browsers with incognito mode:
- Most browsers don't allow extension installation when in incognito mode.
- In these instances, participants have to take the study in a regular browser window.
- For Chrome, they can switch to another profile.
These steps are completed by participants:
- After completing the screener and seeing the Welcome Page, participants see a page with instructions to install the extension.
- Participants click or tap Install UserZoom Surveys.
- After successful installation, the browser displays a confirmation message.
- Participants can now continue with the study.
Uninstall the UserZoom Surveys extension (more...)
- The extension is automatically deactivated when participants complete a study.
- For security reasons, the extension can't automatically uninstall itself.
- Participants can uninstall the extension from their browsers.
- After completing a study that requires extension installation, a new browser window opens confirming the extension has been deactivated.
- Depending on the browser used, this window may also include:
- The Uninstall UserZoom survey tool link that participants can click to automatically uninstall the extension.
- Instructions for how to uninstall the extension from this browser.
- Alternatively, participants can follow these instructions depending on their browser:
Chrome
- Copy and paste chrome://extensions/ into the address bar.
- Press Enter.
- Find the UserZoom Surveys extension in the list.
- Click Remove. A confirmation dialog appears.
- Click Remove again.
Firefox
- Copy and paste about:addons into the address bar.
- Press Enter.
- Find the UserZoom Surveys extension in the list.
- Click Remove. A confirmation message appears.
Edge
- Copy and paste edge://extensions/ into the address bar.
- Press Enter.
- Find the UserZoom Surveys extension in the list.
- Click Remove. A confirmation message appears.
- Click Remove again.
UserZoom Surveys app
- The UserZoom Surveys app supports unmoderated usability testing on mobile web.
- The app includes a built-in browser with a Taskbar to display task instructions in Navigation tasks.
- Benefits of the app include the ability to:
- Collect Navigation Task Analytics during Navigation tasks.
- Record participant videos.
- The UserZoom Surveys app supports unmoderated usability testing in mobile apps (Codeless app testing*) by:
- Displaying tasks instructions in the floating Taskbar.
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Recording the participant's whole mobile device screen. This allows participants to move between the instructions and the app being tested.
*With code integration, the SDK displays the UserZoom study as an overlay in your app and offers some additional functionalities as well.
UserZoom Live App
The UserZoom Live App allows participants to:
- Join a Moderated session from their mobile device.
- Talk with the moderator using their device’s microphone and camera.
- Share their whole screen when testing prototypes, live websites, or mobile apps.
- Learn more about the Participant experience in Moderated studies.
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