Questionnaire types

Learn about Questionnaire types in UserZoom studies.

✅ Plan Availability: All Plans (with restrictions, check the Questionnaire descriptions below)
👥 User roles: Owner, Admins, and Researchers
For more information, see our article on how to find your plan and user role.

 

On this page:

About Questionnaires Study Level Questionnaires Initial Questionnaires Final Questionnaires Questionnaires in Tasks Pre-Task Questionnaires

General Questionnaires Intercept Questionnaires Validation Questionnaires Success Questionnaires Non-Success Questionnaires

 

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About Questionnaires

• UserZoom studies offer a variety of questionnaires to customize your study.
• Most are not mandatory and allow you to decide if the questionnaire fits your study.
• Questionnaires added with no questions are not shown to participants.
• Questionnaire types available depend on the study type and task type.
• Surveys consist of a single questionnaire task.

 

 

Study Level Questionnaires

• Study level questionnaires include:
  • Initial Questionnaires
  • Final Questionnaires
• By default, they are in these study types:
  • Basic Usability Test & Basic Usability for apps
  • Live Intercept & Live Intercept for apps (The flow of Live Intercept studies depends heavily on if the Initial and/or Final Questionnaire contains questions.)
• For study types without these as default, add a Questions only task to serve the same purpose. 

 

 

Initial Questionnaires

• Study Type Availability: Unmoderated/Basic Usability Tests and Live Intercepts
• The Initial Questionnaire is often used for socio-demographic questions, brand awareness, interests, needs, and habits of conduct. 

 

 

Final Questionnaires

• Study Type Availability: Unmoderated/Basic Usability Tests and Live Intercepts
• The Final Questionnaire is often used to gather general evaluation and feedback of the studied website(s) or app(s).

 

 

Questionnaires in Tasks

Navigation in Unmoderated/Basic Usability Test & Moderated(Structured Interview)

You have a questionnaire with limited options that is found when you scroll below the task.

 

All Other Study types

• Questionnaires associated with a task are on the Study Builder tab under the task to which they belong.

• Using questionnaires included in a task (as opposed to preceding or following Questions only tasks) is helpful when you want to randomize. No matter the randomization, these questionnaires remain attached to the task. 

• Let Zooie show you questionnaires available for each task type:

	Pre-task	Intercept	Validation	Success	Non-Success	General
Navigation in Advanced UX Research
Navigation Only in Advanced UX Research	No	No	No	No	No	No
Card Sort		No	No	No	No
Tree Test		No	No	No	No
Click Test		No	No	No	No
Timeout Test		No	No	No	No
Questions Only	No	No	No	No	No	No

 

 

Pre-Task Questionnaires

• Pre-Task Questionnaires ask questions related to the upcoming task.
• Participants answer questions before they see the actual task. 
• Pre-Task Questionnaires are not available for these task types:
  • Navigation Only Tasks
  • Questions Only Tasks

 

 

General Questionnaires

• The General Questionnaire comes after any other questionnaires in a task and is used to ask questions related to the task participants just completed.
• All participants see this questionnaire no matter their success in the task.
• General Questionnaire is not available for these task types:
  • Navigation Only Tasks
  • Questions Only Tasks

 

 

Intercept Questionnaires

• Intercept Questionnaires are exclusive to Navigation tasks in Advanced UX Research studies and allow you to intercept participants during a Navigation Task (if they visit specified URLs) to ask them questions.
• After answering questions in the Intercept Questionnaire, participants continue from where they left off in the Navigation Task.
• Learn how to set up an Intercept Questionnaire.
• Intercept Questionnaires are not available for Advanced UX Research for Apps.

 

 

Validation Questionnaires

• Validation Questionnaires are exclusive to Navigation tasks in Advanced UX Research studies.
• Use this questionnaire to evaluate if a participant was successful in the Navigation task.
• See Validation by Question for more information.

 

 

Success Questionnaires

• Success Questionnaires are exclusive to Navigation tasks in Advanced UX Research studies and are shown to participants who successfully complete a Navigation task.
• Use Success Questionnaires to:
  • Ask more questions about the interaction
  • Rate specific aspects in the task

 

 

Non-Success Questionnaires

• Based on Navigation task settings in an Advanced UX Research study, participants who do not complete the task successfully see a Non-Success Questionnaire.
• There are three questionnaire types: Abandon, Error, and Timeout.

 

Abandon Questionnaire

The Abandon Questionnaire is shown to participants who click the Abandon button and allows you to ask why participants gave up on a task or if they had issues.

 

Error Questionnaire

• The Error Questionnaire is shown to participants who click the Success button, but did not:
  • Reach the correct URL (Validation by URL)
  • Select the correct validation question (Validation by Question). 
• This questionnaire allows you to find why participants thought they were successful even though they were not.

 

Timeout Questionnaire

• The Timeout Questionnaire is shown to participants who spend more time than expected to complete a Navigation task (more time than the defined timeout).
• This questionnaire allows you to ask participants why the task was difficult for them.

 

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