Rating scale – Net Promoter Score (NPS) Question

Use these steps to configure a Rating scale – Net Promoter Score (NPS) Question.

Plan Availability: All Plans
👥 User roles: Owner, Admins, and Researchers
For more information, see our article on how to find your plan and user role.



The Rating scale – Net Promoter Score (NPS) is a customer loyalty question based on their likelihood to recommend.

  1. Go to the Study Builder section of your study.
  2. Go to the task/questionnaire in particular.
  3. Click Add Question.
  4. Select Rating scale – Net Promoter Score (NPS).
  5. Use the WYSIWYG Editor to add question text.
  6. Enter the possible answers.
  7. Configure these options, if necessary:     
  8. Click Save.


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