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Use these steps to configure a Rating scale – Net Promoter Score (NPS) Question. |
This article applies to: UserZoom
✅ Plan Availability: All Plans
👥 User roles: Owner, Admins, and Researchers
For more information, see our article on how to find your plan and user role.
The Rating scale – Net Promoter Score (NPS) is a customer loyalty question based on their likelihood to recommend.
- Go to the Study Builder section of your study.
- Go to the task/questionnaire in particular.
- Click Add Question.
- Select Rating scale – Net Promoter Score (NPS).
- Use the WYSIWYG Editor to add question text.
- Enter the possible answers.
- Configure these options, if necessary:
- Add images to the question.
- Set the exporting variable name for the question.
- Choose the mandatory options.
- Set up the column choices for the question.
- Click Save.
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