Limitations when converting a study from Desktop to Mobile Web

Learn the limitations when switching from Desktop to Mobile Web in Advanced UX Research studies.

Plan Availability: See below
👥 User roles: Owner, Admins, and Researchers
For more information, see our article on how to find your plan and user role.



Plan Availability: All plans

  • When using images as tabs (not available on Mobile Web), after copying the study, re-add the images as thumbnails.
  • On Final Pages and Redirects, the Close window option (not available on Mobile Web) is converted to Go to final page.
  • When the study has recording enabled, Record the whole study is changed to Record Only Navigation tasks.


Plan Availability: Essentials, Professional, International, and Premium


Plan Availability (included): Professional, International, and Premium
➕ Plan Availability (when purchased separately): Essentials

Advanced UX Research studies with Card Sort tasks (not available on Mobile Web) can't be copied (duplicated). As a workaround:

  1. Copy (Duplicate) the original Desktop study to a new Desktop study.
  2. Delete all Card Sort tasks from the new Desktop study.
  3. Rearrange logic or conditions (if needed).
  4. Save the new Desktop study.
  5. Copy (Duplicate) the new Desktop study.
  6. Select Tablet & Mobile as the new Device Type.
  7. Customize as needed. 

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