Scheduling a Live Conversation with multiple test Creators

This article applies to: UserTesting 

On this page:

• Who can create a Live Conversation?
• Scheduling with multiple test creators
• Best practices

Who can create a Live Conversation?

Live Conversation is available to:

• Customers on the Advanced and Ultimate editions of the Flex Plan
  • On Flex Plan accounts, anyone can start a Live Conversation, including co-moderators.
• Customers on the Premium edition of the Seat-based plan 
  • On seat-based accounts, the moderator is the person who scheduled the Live Conversation and the person allowed to start the session.
    💡Note: Collaborators cannot set up nor start Live Conversation sessions.)

Scheduling with multiple test creators

• UserTesting’s scheduler for Live Conversation is connected across different studies to avoid double bookings.
• Creators (on the Flex plan) are the only ones who can create a Live Conversation. 
• Only one person can select "moderator" when joining a Live Conversation. 
• Once someone assigns themself as the moderator, that role will be shaded out.

Example

For this example, the terms Moderator 1 and Moderator 2 represent two team members whose role allows them to create a Live Conversation.

Moderator 1

• If Moderator 1 launches multiple Live Conversation studies with the same availability on all of the studies, any time slot booked on one study is hidden from contributors trying to book time slots on the other studies (so no one gets double booked).
• For example, three studies are launched, all with availability for 9 am on Monday. If on study 1 the 9 am time slot on Monday is booked, the other 9 am time slots on study 2 and 3 will be blocked.

Moderator 2

• If a second moderator launches any Live Conversation(s) on the same account, with the same available time slots as Moderator 1, those time slots remain available regardless of what is happening/booked on Moderator 1's studies. 
• For example, Moderator 1 launched one study with a time slot at 9 am Monday. Moderator 2 launched a study with a time slot for 9 am Monday. If Moderator 1’s 9 am Monday slot is booked, Moderator 2’s Monday 9 am slot is still available. 

Best practices

• If multiple studies are going to be launched with the same availability and you have the resources to run multiple interviewers at the same time, ensure each study is launched by a different moderator.
• If you’re planning to be the moderator for multiple studies with the same availability, make sure that you are the one launching all the studies. Otherwise, the Platform scheduler will think you still have availability.  

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