Live Conversation calendar

Live Conversation allows you to schedule sessions across time zones and connect your Outlook and Google calendars when determining interview availability.

This article applies to: ut logo tiny.pngUserTesting 

On this page:



About the Live Conversation calendar

  • Schedule interviews with participants anytime, 24 hours a day (including weekends).
  • Compare your target time zone to yours to increase the chances of your session filling.
  • Delete times that you previously marked as available, or add more availability if sessions do not fill.
  • UserTesting displays a message on the Dashboard letting you know if there is no longer enough availability to fill your sessions.
  • See our course Managing test length for suggestions on how to moderate your time with Live Conversation sessions.



Interview setup

  1. Go to Provide availability.
  2. Choose how many contributors you want, and what device they should use.
  3. Determine if anyone you invite to join or observe the interview must log into UserTesting.
    interview accessible usertesting
  4. Toggle on or off the hidden observers interview stream.
    hidden observers interview stream usertesting



Create the interview schedules

  1. Select the interview length.
    Note: Advanced and Ultimate editions of the Flex plan can schedule interviews at 30, 60, 90, or 120 minutes. View the Session rate card for more information.
    interview length usertesting
  2. Choose how much time between interviews you need: +0, +15, or +30 minutes.
    time between interviews usertesting
  3. Set Advance notice to prevent participants from signing up for interviews last minute. 
    Note: Input "0" hours to turn the feature off. If you launch a Live Conversation with Advance notice applied, you will not be able to remove the block. To remove it, duplicate the test and relaunch it.
  4. Ensure that the calendar is in the time zone you need.
    timezones live conversation usertesting
  5. Click the calendar to identify the times you are available. 
  6. Click and drag on the calendar to mark off larger blocks of time. 
    Note: The system will identify the specific 30- or 60-minute time blocks that people can schedule within the larger block.
    adding interview availability usertesting



Connect/disconnect your Google or Outlook Calendar

  • To plan a Live Conversation around your availability, connect your Google Calendar or Outlook Calendar.
  • When providing your availability for Live Conversations, UserTesting will display available time slots based on your existing schedule.
  • The calendar integration will not change your Live Conversation availability based on new meetings you add to your calendar.
    • If you add a meeting to your calendar that conflicts with a time you have provided in UserTesting for Live Conversation sessions, you may end up being double-booked at that time.
  • While you cannot integrate more than one calendar at the same time, you can create a shared team calendar if you need multiple people's availabilities in the scheduler. 


There are two ways to manage calendar integrations: 

Option 1

  1. Go to Settings.
  2. Click on the Integrations tab.
  3. Connect (or disconnect) the calendar you need.
    calendar integrations usertesting
  4. Follow the prompts to allow UserTesting to view and edit events on your calendar.


Option 2

  1. Go to the Provide availability of your Live Conversation.
  2. Click Connect a calendar (above the Live Conversation calendar).
  3. Choose which calendar to connect. 
    connect a calendar usertesting
  4. Follow the prompts to allow UserTesting to view and edit events on your calendar.


Disconnect your calendar

  1. Go to the Integrations tab.
  2. Click Disconnect next to the calendar integration.



Edit your interview availability

You can edit your availability after you've created a Live Conversation test.

  1. Go to your Live Conversation test view.
  2. Click the Actions button.
  3. Select Update availability.
    Screenshot 2024-02-06 at 11.51.21 AM.png
  4. Navigate to the Interview availability calendar to edit your schedule.



Related content

information icon.png

knowledge icon.png

Want to learn more? Check out these Knowledge Base articles... 

Interested in growing your skills? Check out our University courses...

video icon 2.png

team icon.png

Need hands-on training?

Can't find your answer?


Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up. 

Was this article helpful?
0 out of 0 found this helpful