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Learn how Live Conversation empowers you to get human insights by scheduling and launching a live interview with individuals from the UserTesting Contributor Network or your own contributors. |
This article applies to: UserTesting
| Flex Plan | Seat-based Plan |
| Essentials | Startup |
| Advanced ✓ | Professional |
| Ultimate ✓ | Premium ✓ |
On this page:
- What is Live Conversation?
- When should I use Live Conversation?
- Who can create a Live Conversation?
- How it works
What is a Live Conversation?
Live Conversation is available on the following subscriptions:
- Live Conversation interviews are a two-way video conference across all platforms, including mobile.
- With Live Conversation, you and the contributor can talk, see each other, and share screens.
- The contributor can do anything they'd do in a video conference, such as answering questions, using a prototype or website, or reacting to content displayed on their computer.
- Live Conversation supports iOS and Android devices, allowing you to test various mobile assets—prototypes, applications, and websites—and perform tests at home, in-store, or on the go.
- You can run Live Conversation tests with your target audience from the UserTesting Contributor Network, Custom Network, or Invite Network.
- Live Conversation sessions use Zoom conferencing.
- Contributors must join a Zoom meeting on their computer or mobile device.
- The conversation is recorded, and the video is automatically sent to your UserTesting Dashboard, where you can make and share clips like any other user test.
When should I use Live Conversation?
Human Insights
- Reach a wider audience, including those with hard-to-find demographics, by recruiting your own customers and employees.
Discovery interviews
- Talk with customers to better understand their behaviors and pain points.
- Discovery interviews can generate ideas for potential solutions.
Concept tests
Get feedback early in the development process on:
- Ideas
- Concepts
- Sketches
Prototype tests
- A Live Conversation is ideal when prototypes are difficult to understand, or contributors need guidance.
- Probe for a deeper understanding of why contributors make decisions.
Who can create a Live Conversation?
Live Conversation is available to customers on the Advanced and Ultimate editions of the Flex Plan and on the Premium edition of the seat-based plan.
- The moderator is the person who scheduled the Live Conversation and the person allowed to start the session.
- Only Creators can create the Live Conversation.
- Both Creators and Collaborators can moderate Live Conversation sessions.
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Only Creators can create the Live Conversation.
- The person who created the test needs to join for the hidden observer livestream to start.
- Both Creators and Viewers can moderate Live Conversation sessions.
How it works
- Select the Create test button and choose Live Conversation.
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Choose your audience:
You can choose to recruit contributors from Invite Network or UserTesting's networks. -
Provide your availability. The system will determine the 30- or 60-minute sessions that people can schedule within the larger blocks of time.
Optional: You can also use the Advance notice feature on the calendar to prevent last-minute interviews. - Join your Live Conversation. On the day of your Live Conversation, a button will appear on your Dashboard 15 minutes before the scheduled interview time.
Notes:
- When you launch a Live Conversation test with the Advance notice applied, you cannot remove the Advance notice block. To remove it, you must duplicate the test and relaunch it.
- To ensure contributors are who they say they are, ask them to describe their most recent related experience at the beginning of the test.
- All Live Conversation sessions will be recorded automatically and available on your Dashboard for review, annotation, and sharing. Once the live conversation session is uploaded, transcripts and sentiment analysis will be available.
- If you are on the Advanced or Ultimate edition of the Flex plan, you can schedule Live Conversations for 30, 60, 90, or 120 minutes.
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