Visibility of customer data such as name, email address and any properties and segments can be controlled at different levels in EnjoyHQ. Our platform provides a global setting which will stop synchronizing fetches of customer data from integrations. For greater control, the EnjoyHQ API can also be used to anonymize, delete, and undelete individual customer profiles selectively.
EnjoyHQ uses email address as the primary means of identifying and linking customers with their feedback across all data sources.
Disabling customer data sync from Integrations
At your request, we can disable fetching customer data via our native integrations. This setting can be activated at any time during the lifetime or your account. If the switch is activated after the integrations have been connected, we can delete customer data at your request.
When this setting is active, the following integrations will not fetch any of the customer data:
- Zendesk
- Intercom
- Wootric
- Delighted
- Jira Service Management
- AskNicely
- SatisMeter
The following integrations and data sources give you full control over what data you decide to bring in to your EnjoyHQ workspace:
- Zapier
- Typeform
- Salesforce
- Spreadsheet imports
Managing customer data via the EnjoyHQ API
The EnjoyHQ API supports selective anonymization of the data in your account. You can use the API to query all known customers emails in your workspace and use that data to remove their names, email addresses, and any other personal attributes. Anonymizing a given customer record will also prevent their data from being synchronized from any integrations you have connected. Please refer to the EnjoyHQ API documentation for more details.