Flex plan: Admin overview

Learn about the Flex plan subscription and how to edit roles and permissions.

This article applies to: ut logo tiny.pngUserTesting 


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Quick resources



Subscription types

  • There are three subscription types on the Flex plan.
    • Essentials
    • Advanced
    • Ultimate
  • For a list of features available on each subscription, visit this summary page.
  • If you have questions about your subscription, contact Support or talk to your Customer Success Manager.


  • If you are switching from the seat-based plan to the Flex plan, any test launched on the account before the subscription switches over will be a part of the original subscription. Therefore, the test will not consume any Session Units.
  • If the test doesn't fill with any participants until after the subscription switches, the test will not consume Session Units. However, if a Creator adds a new participant or replaces a session when the new subscription goes into effect, the session will consume Session Units on the new subscription.




There are three types of licenses you can assign team members.


  • This role is best for power users and full-time researchers.
  • Create test plans, save tests as templates, launch tests, and edit tests.


  • This "read-only" role is best for people who don't need to run tests.
  • View test results, test plans, and drafts; share insights; and create clips and highlight reels.
  • Cannot create, edit, or launch tests or templates.
  • Accounts can have unlimited viewers.

Account Admin

  • This role adds administrative privileges to the Creator and Viewer roles.
  • Add and remove users; assign roles; create workspaces; and set feature and workspace permissions for users.
  • Monitor Session Unit usage and test launch privileges.
  • Accounts can have unlimited admins.



Edit roles and permissions

  1. Select your initials from the dashboard, then choose Settings.
    account dropdown usertesting.png
  2. Go to the People tab.
  3. Select the options menu icon (...) next to a team member's name. Choose View profile.
    view profile usertesting.png
  4. Set the user's role to Creator or Viewer for the following Platform access permissions:

    Full-feature access for custom test creation
    Quick Answers: Marketing Insight (available on Advanced and Ultimate)
    Quick Answers: Product Insight (available on Advanced and Ultimate)

    account role usertesting.png
  5. Edit Workspace ownership and access level, as well as add the user to a workspace
    workspace permissions usertesting.png
  6. On the Ultimate plan, edit Approval flow settings for each workspace.
  7. View the user's Activity to check last login and total tests created.
    activity usertesting.png



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