Flex plan: Subscription page

Account admins can manage Session Units (SUs) for workspaces, disable flex usage, and edit notifications from the Subscription page.

 

This article applies to: UserTesting 

 

On this page:

• The Subscription page
• Manage Session Units for workspaces
• Disable/enable flex usage
• Subscription notifications

 

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The Subscription page

• Find the Subscription page under Settings.
  • Note: This is available only for Admin users.
• The Subscription page shows information about your Flex plan subscription, such as:
  • Session Units (SUs) (total usage testing capacity) purchased for the subscription period
  • The subscription end date
  • Days remaining in the subscription period
    

 

 

Manage Session Units for workspaces

Learn more about workspace Session Unit allocation.

 

 

Disable/enable flex usage

What is flex usage?

• Flex usage allows you to continue scheduling and launching tests after your account has consumed all Session Units (SUs) on your committed testing capacity.
• You can check your account's Available SUs on the Usage and history dashboard.
  • Pending SUs, while not shown in the Usage summary, can be found in the CSV export.
• Accounts can launch tests at flex usage rates or purchase add-on usage.
• Additional usage in flex is totaled every month and billed for every quarter.
• If you want to restrict your team’s ability to consume flex usage testing capacity once your committed usage testing capacity has been reached, you have the option to disable flex usage.

 

Benefits

• Accounts may benefit from disabling flex if they want to ensure they stay on budget for the subscription period.
• Accounts may benefit from keeping flex enabled if they want to ensure that their team can continue testing even after surpassing the committed usage.
• If plans change, Admins can turn flex usage on and off for the account at any time during the subscription period.
• Note: Disabling flex is available only when flex has not already been disabled on the subscription.
  • If a request has been made to disable flex at the subscription level (through UserTesting Support) then this self-service capability will not be shown.
  • Flex usage is enabled by default on all accounts.

 

Disable flex usage

1. Go to the Subscription page under Settings.
2. Scroll down to the section titled Flex usage.
   
3. Select Do not allow flex usage.
4. Click Update.

 

Enable flex usage

1. Go to the Subscription page under Settings.
2. Scroll down to the section titled Flex usage.
3. Select Allow flex usage option.
4. Click Update.

Tip: After disabling flex, we recommend that admins track SU usage via the Usage and history dashboard to help with situations where users are unable to launch tests or fill the desired number of sessions for a test.

 

 

Subscription notifications

Opt in or out of email notifications whenever a team member or any single test exceeds the set SUs for the month.

1. Go to Settings.
2. Click the Subscription page.
3. Scroll down to Subscription Notifications.
4. Turn on notifications and set the SU threshold. 
   

 

When UserTesting notifies account members

• A Creator with zero SUs left will see a banner on the UserTesting dashboard informing them of the state of the account. Creators can still create test drafts and queue them up.
• A Creator who creates a test and selects more participants than the available SUs allow, a banner notification suggests reducing the number of participants, changing the network type, or contacting the admin to purchase additional testing capacity.

 

 

Related Content

Want to learn more? Check out these Knowledge Base articles...  Flex plan: Admin overview Flex plan: Testing capacity	Interested in growing your skills? Check out our University courses... Managing the Flex plan How to use workspaces
Need hands-on training? Find a live, virtual class that fits your needs. Enroll in one of our UserTesting certification programs.	Can't find your answer? Check out our CommUnity forums. Reach out to Support or our Professional Services team.

 

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