Session rate card


Learn how to use the Session rate card to interpret testing-capacity usage reports displayed in the Usage and history dashboard.


This article applies to: ut logo tiny.pngUserTesting 


On this page:



What is a Session Unit (SU)?

  • In the Flex plan, UserTesting tracks the amount of testing capacity used on the Platform.
  • Session Units (SU) are unit-based metrics that help you get the most value from every test.



The Session rate card

Session rate is the Number of Session Units (SUs) incurred.


Unmoderated session (self-guided tests)

  Short Test 
Up to 5 minutes
Standard Test & Quick Answers
Up to 20 minutes
UserTesting Contributor Network
(includes Favorite contributors, Specific contributors)
5 10
Custom Network
(Customer Network, UserTesting managed)
3 5
Invite Network
(Customer-sourced participants*)
1 2

*The Fuel Cycle and Rally integration is aligned with Invite Network SU rates. Currently, only unmoderated website tests can be launched via the Fuel Cycle integration, so the session rate is 2 SUs. 


Moderated session (Live Conversation)

  First 30 minutes Each additional 15 minutes
UserTesting Contributor Network
(Favorite contributors, Specific contributors)
20 5
Custom Network
(Customer Network, UserTesting managed)
10 2
Invite Network
(Customer-sourced participants)
5 1



Contributor type

  • Under Contributor type, find Session rates by network, such as the UserTesting Contributor Network, Custom Network, or Invite Network.

Unmoderated sessions

  • Under Unmoderated session, find Session rates for a short test, a standard test (e.g., a prototype evaluation, website comparison, tree test, card sort), and Quick Answers tests.
  • The short test feature must be selected before test launch. 

    Keep standard tests within 20 minutes. Tests lasting longer than 20 minutes usually produce lower-quality responses because of contributor fatigue. 

Moderated sessions

  • Under Moderated session, find Session rates for the first 30 minutes of a test, plus each additional 30 minutes.
  • A session consists of the video and metrics of a recorded test, or the video of a single Live Conversation interview.
  • Live Conversation sessions are scheduled and consumed in 30-minute increments.
  • The session begins when the contributor or anyone on the account joins.
  • To allow for setup, there is a 15-minute grace period in case the session goes over 30 minutes. After this grace period, the session incurs additional SUs in 15-minute increments (i.e., 5 SUs for UserTesting Contributor Network, 2 SUs for Custom Network, and 1 SU for Invite Network).
    Note: We advise that moderators keep as close to the originally booked time as possible for the interview part of the session.
  • Make sure all contributors exit the Live Conversation session when it is completed so that no additional SUs are consumed.
    Note: Even a minute past the grace period will incur extra SUs.


How to calculate session rates

  • The Session rate is calculated per session, and the rate varies by the test type and length, as well as session type (or how the contributor was recruited)
  • After launching a test, each session that a contributor completes consumes a specific number of Session Units.

For example:

  • If you launch a Quick Answers test with six contributors from the UserTesting Contributor Network, that test is 60 SUs. 
  • A 60-minute Live Conversation with five contributors from your Custom Network is 70 SUs. 

Other Live Conversation examples:

  • If you launch a Live Conversation with one contributor from the UserTesting Contributor Network, and that interview lasts 45 minutes, your test will be metered at the 30-minute cutoff and you will incur a usage of 20 SUs.
  • If you launch a Live Conversation with one contributor from the UserTesting Contributor Network that lasts 46 minutes, your test will be metered at the 45-minute amount (30 minutes plus the 15-minute increment). You will then have used 25 SUs (20 SUs for the first 30 minutes, and an additional five SUs for the extra minute after the 15-minute grace period).

    Note: The default cap for Live Conversations launched on the Flex plan is 100 contributors. This cap can be set to a different amount at the account level; contact Support to change the cap.



Related Content

information icon.png

knowledge icon.png

Want to learn more? Check out these Knowledge Base articles... 

Interested in growing your skills? Check out our University courses...

video icon 2.png

team icon.png

Need hands-on training?

Can't find your answer?

Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up. 

Was this article helpful?
0 out of 0 found this helpful