UserTesting resources

On this page:

• Educational resources
• Plan a test
• Recruit contributors
• Launch a test
• Analyze results
• Test throughout the Development Cycle
• Support
• Ready to get started?

Educational resources

• UserTesting University
  Register for live classes, take an on-demand course, or refer to the Knowledge Base articles to learn how to gain valuable insights from your customers using the UserTesting platform.
• UserTesting Knowledge Base
   Your one-stop shop for how-to articles.
• The Exchange
  Learn about our latest workshops and events, and join our Community to share insights with and learn from your peers.
• UserTesting blog
  Find information about research tips and product updates.
• Webinars
  Hear from top experts in the fields of conversion optimization, UX research, design, and more.

Plan a test

What do you want your test to do? What questions can you ask to get the most accurate results? Check out these Knowledge Base resources:

• Creating test objectives
• Structure questions for factual responses and subjective data
• Write great tasks
• Choose a method for collecting feedback
• UserTesting best practices
• UserTesting templates
• Conduct a pilot test

Recruit participants

Who do you need to take your test? Finding the right audience is important to get the right data.

UserTesting Network

The UserTesting Network gives you access to a diverse, global, on-demand group of test contributors.

• Choose your target audience from the UserTesting Network
• Review Screener questions: Create and edit

Invite Network / Recruit with your own participants

Invite Network gives UserTesting customers the ability to create and launch a test with anyone, anytime, on demand.

• Learn about the Invite Network
• Understand the Invite Network frequently asked questions
• View the Invite Network participant experience
• Have a contributor who is encountering issues? Send them to the Contributor Support Center

Custom Network

Custom Network helps you capture feedback from your customers, partners, employees, and more using the UserTesting platform.

• Learn about the Custom Network
• Create your Custom Network
• Understand the Customer Network frequently asked questions
• Have a contributor who is encountering issues? Send them to the Contributor Support Center

Participant recruitment in the New Experience

The New UserTesting Experience offers advanced targeted recruiting and more ways to manage your participants.

• Find niche participants with Advanced Targeting and User Interviews
• Organize and reuse participants with Participant Lists
• Use previous participants from past tests with just their username

Launch a test

Classic Experience

• Launch a desktop test
• Launch a mobile website test
• Launch an app test
• Launch a prototype test
• Set up a Live Conversation (moderated interview)

New Experience

• Surveys with UserTesting
• Think-out-loud testing
• Interaction tests
• Launch a prototype test right from Figma
• Schedule a Live Conversation

Analyze results

Classic Experience

• Effectively use notes and clips
• Create highlight reels
• Understand and use transcripts
• Use metrics questions

New Experience

• Highlight reels for the updated experience
• Insights Hub
• Insights Discovery
• Insights Data
• Insights Reports

Test throughout the Development Cycle

How do you continue to make effective tests? How do you maximize test effectiveness?

• Keeping score: Why and how you should benchmark your UX
• Choose templates for your design and development process

Support

Learn more about our world-class Support Team or contact your Customer Success Manager.

Ready to get started?

Here are some things you can do to start your journey:

• Take our Jumpstart on-demand courses:
  • Jumpstart On-Demand: Test Creation (Classic / New)
  • Jumpstart On-Demand: Test Results (Classic / New)
  • The Jumpstart on-demand training course give you the foundation to start using the UserTesting platform.
  • Learn best practices for testing and skills to confidently build a test.
• Enroll in one of our instructor-led live classes.
  • The Jumpstart live class is the companion to the on-demand course.
  • These skill-based courses are also available:
    • Writing effective screeners
    • Writing effective tasks, scenarios, and questions
    • Developing Moderating skills
    • Analyzing qualitative data 

If you're looking to get paid to test products and share your feedback on real apps and websites, sign up as a participant to join the UserTesting Network.

 

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