Video upload

This article applies to: UserTesting 

Video upload is available on the following subscriptions:

On this page:

• About video upload
• Upload a video
• Edit and share a video
• Add additional videos
• Delete a video
• Generate summary
• Create clips
• Monitor video storage used
• Security

About video upload

• Video upload enables you to:
  • Upload MP4 videos from any source outside of UserTesting.
  • Create clips and Highlight reels.
  • Read and search through automatically generated Transcripts (if available on your account).
• There are some restrictions and recommendations for video upload:
  • Only MP4 files can be uploaded.
  • The maximum file size is 5GB.
  • Videos should be less than one hour in length.
  • Deleting an uploaded video will permanently delete the video from your team's account.

Upload a video

1. On the UserTesting dashboard, select Create test.
2. Choose Upload a video.

3. Read UserTesting's Acceptable Use Policy, then Accept & Continue to proceed.

   

4. Drag and drop or choose your MP4 files for uploading.
   
5. Give your test a name, indicate the language spoken in the videos (for transcription), and describe the main goal of your research.
6. Choose to Add more videos or Transcribe and summarize to initiate the upload.
    

Edit and share a video

1. View the Transcript of your video in the video player.
   Note: Only English-language transcripts can be generated for video uploads.
2. Make a clip from the video.
3. Create a Highlight reel from your clips.
4. Share the video by selecting the Actions button on the Videos tab of the test and choosing Share video.
   

Add additional videos

1. Select the video upload session where you want additional videos.
2. Click the menu button by the upload session title. Choose Add videos
   
3. Upload your video(s) as before.
4. Once added, the video(s) will appear along with any others in the video session.

Delete a video

1. Select the checkbox next to the video session you want to delete.
2. Click the Actions button that appears at the bottom and choose Delete.
   
3. Choose Delete again to confirm your action.
   Note: The video will be permanently deleted from your entire team's account. Make sure no one else on your team needs the video before deleting it.

Generate a summary

You must have at least three videos uploaded to a session in order to access the AI-generated summary.

1. Navigate to the Summary tab in the session
2. The summary will display the Research goal, the Overview, and Top themes from the videos.
   

Create clips

You can create clips from the videos you've uploaded to a session.

1. Navigate to the Sessions tab.
2. Click on your chosen video.
3. Go to the Clips option.
   
4. At the bottom of the sidebar, choose +Create clip. 
5. Move the timeline cursors where you want to make the clip. 
   
6. Name the clip and give it a description.
   
7. Select Save.

Monitor video storage used

1. Go to Settings from the account (your initials) menu.
2. Navigate to the Usage and history tab.
3. Find the amount of storage used to date under Usage.

•  
  • Depending on your account, you will have 1TB or 4TB of free storage.
  • If you are on the seat-based plan, you can see how much video upload storage your team has used via the usage reports.
  • To purchase additional storage, contact your Customer Success Manager.
    
    

Security

• All videos are uploaded using SSL, which keeps them encrypted during transit.
• Once uploaded, the videos are encrypted and stored on Amazon S3, just like videos created by our screen recorders or Live Conversations.

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