UserTesting Integration for Jira


At a Glance

UserTesting is integrated with Jira, Atlassian’s issue and project-tracking software. Now your team can view UserTesting contributor clips using Jira Cloud—all without leaving Jira. 


The UserTesting Integration for Jira is available on the following subscriptions:

Flex plan Seat-based plan
Essentials Startup
Advanced Professional
Ultimate Premium


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How it works

The UserTesting Human Insights app lets you view and engage with UserTesting human insights directly in the Jira Cloud interface. Here's how it works:

  • Copy the share link from your UserTesting clip.
  • Add the share link to a Jira issue.
  • View and engage with the clip within Jira Cloud.
  • Know that the clips are synced and up to date with the latest details and edits.
  • Use human insights to make customer-centric decisions.

See how easy it is to add a clip: 

Get UserTesting On-Demand Human Insights

Customers using Jira Cloud can get the UserTesting On-Demand Human Insights app from the Atlassian marketplace. Setup is simple.

  1. Go to Atlassian Marketplace > UserTesting - On-Demand Human Insights
  2. Select “Get it now.”UT_Jira_app_get_it_now.png
  3. Select a site to install the app.Install_UT_Jira_cloud.png
  4. Click “Install app.” 

Note: You must be an admin to install the app. If not, share the app link with someone who can install the app for you. 

For more information, see Atlassian: Managing apps.

Attaching Clips in Jira Cloud

After you get the app, use the UserTesting button on any Jira issue’s menu to attach a video clip.

  1. Click the UserTesting button to bring up the attachment field. 


Note: If you don’t see the UserTesting button in the menu bar after installing the app, you may be in classic view. The button is only visible when you have the new Jira issue view turned on. 

Review this Atlassian page for more information on how to turn on the new issue view.

  1. Copy the link to the clip from the UserTesting site, and paste it in. 


Note: In order for the clip to be viewable within Jira, both the UserTesting account and the workspace must be set to public.

For more information about workspace settings, see our Workspaces and Video Security and Why can't I share...with non-team members? articles.

3.  Click “Attach clip.” 

4. You can watch the video within the Jira ticket or expand it to full screen.

Using the Share button within JIra, you can get a link to share and download the clip, or to share the clip through Slack.


To attach multiple clips, simply paste in another link from UserTesting.

If anyone edits a clip in the UserTesting Platform, the update appears automatically on the Jira issue.


Learn More

Need more information? Review this related article:

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