Charts and Dashboards

How to quantify your feedback and research data

EnjoyHQ helps you aggregate and visualize your search results. Your data can be grouped by tags, properties or any attribute attached to your feedback or customer records.

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Charts work in the same way in the Search area or a Project's Data section - with the only difference that project charts will only include data contained in that project.

 

 

Creating charts

Charts can be generated for all of your data in the Search area. When working on a research project, the charts will narrow down the working data set to the contents of your project. Additionally, you can use the search functionality to select only a subset of data to chart, by filtering by tags, properties, customer details and the feedback creation date:

 

To get started you can run any search. For example, type the phrase "extend my trial", that query should return feedback from customers who mentioned they wanted a trial extension, then your data can be broken down by any attribute assigned to it:

  • Documents can be broken down by their tags, properties, source, sentiment and customer properties
  • Highlights can be broken down by tags, properties, sentiment and customer properties
  • People data can be broken down into segments and customer properties

That way you could build charts like:

  • Feature requests by customer segment.
  • Top 10 product areas associated with the tag feature request
  • Number of mentions of the phrase "bad ux" over time

It's all about identifying the questions you would like to answer 🤓

If you want to exclude some of the data series in your chart, you can toggle their visibility in the data series table:

 

 

Saving charts

When you're happy with your chart hit "save as new" to save your changes:

 

Sharing charts

Once saved, a chart can be shared by:

 

 

  • Collect multiple charts into a dashboard and share a link with your team members:

 

Dashboards

Saved charts can be grouped into dashboards, which then can be accessed by other members of your team. For example, if you're tracking feedback from your enterprise customers you can create the following charts:

  • Customer feedback overtime (volume in last 30 days)
  • Feedback by product areas.
  • Top requests
  • Customer feedback per channel
  • Sentiment overtime

Once the chart is saved it can be added to a dashboard:

Charts can be rearranged and resized to show the data in a way that makes the most sense for given dashboard.

 

 

Sharing Dashboards

It's easier than ever to create and share dashboards with multiple teams outside of EnjoyHQ Create a sharing link (just like Google Docs) from within your account and send it to whomever you wish - the recipient(s) will be shown a read-only version of the data visualizations in your dashboards. Read more about sharing.

Need help building charts? Get in touch by clicking the chat bubble and we will be with you in seconds!

 

Creating dashboards

Dashboards can be setup once at least one chart has been created in the search area. Here's how to do it:

In the Search area switch to the charts view

Save a new chart of your choice

"Add to dashboard" icon will appear: 

You can create a new dashboard from the dropdown - once that happens we will automatically add the current chart to the new dashboard for you

 

You can now access the dashboards section and manage them form there:

 

 

 

Important information about timezones

EnjoyHQ ingests all data assuming Universal Time Coordinated (UTC) - all dates & times are stored without any timezone information. What that means, assuming you're in California, selecting a  "created at"  date filter and setting it to "2021-03-19 - 2021-03-20" (documents created between 19th and 20th of March, 2021), the query will be  interpreted as

  • beginning: midnight 19th of March, 2021, UTC
  • end: 23:59 on 20th of March, 2021, UTC

And that will translate your results to the following date ranges, in California (Pacific time):

  • beginning: 5pm, 19th of March, 2021, PT
  • end: 5pm, 20th of March, 2021 , PT

That also means that all the reports are calculated and displayed using UTC time as well.

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