Feedback Tab segments and code

Use these steps to configure Feedback Tab segments and find the Javascript code to add to your site.

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On this page:

• About Feedback Tabs
• Configure a Feedback Tab segment
• Find Feedback Tab Javascript code

About Feedback Tabs

• Add a Feedback tab to your website to allow real users to take a UserZoom study.
• Feedback Tabs are commonly used to measure customer satisfaction and NPS (Net Promoter Score).
• For the Feedback Tab to appear on your site:
  • Add the Javascript code for the corresponding study and segment.
  • Make sure you launch the study and the segment is active. If the study isn't live or the segment isn't active, the Feedback Tab will not appear on your site.
• Only one Feedback Tab can be triggered at the same time on a site.
• To know which page the user left feedback for, use different segments in the same study.
• You can also Restrict domains that trigger a Site Intercept or Feedback Tab and/or Restrict a Site Intercept or a Feedback Tab to only trigger in specified pages.

Configure a Feedback Tab segment

• A segment can only collect data through one recruiting method: Invitation Link, Feedback Tab, or Site Intercept.
• Create a new segment to collect this data or modify an existing unused segment.

To configure a Feedback Tab segment, follow these steps:

1. Go to the Recruitment section of your study.
2. Add a new segment or choose an unused segment.
3. Optional: In the Feedback tab box, click Show setup options to see:
   
   • Tab text box: 
     • 30 character limit
     • Feedback is the default Tab text and is automatically populated.
     • This field can be changed to anything you'd like the tab to read.
   • Preview window: View a preview of your Feedback tab.
   • Code box: Contains the Javascript code that has to be copied to your site code.
4. Optional: Click Edit Look & Feel to customize your Feedback Tab.
5. Click Save.

Find Feedback Tab Javascript code

Copy code button

1. Go to the Recruitment section of your study.
2. Choose the Feedback Tab segment.
3. In the Feedback Tab box, click Copy code .
4. Give this code to your developers to add before the closing HTML tag on the page(s) where the study will trigger.

Copy manually

1. Go to the Recruitment section of your study.
2. Choose the Feedback Tab segment.
3. Scroll to the Feedback tab box.
4. Click Show setup options
5. Copy the code on the Code box.
6. Give this code to your developers to add before the closing HTML tag on the page(s) where the study will trigger.