Post-test questionnaire

This article applies to: UserTesting 

On this page:

• Add a post-test questionnaire
• Net Promoter Score (NPS)
• Find post-test questionnaire results

Add a post-test questionnaire

1. After adding your task(s), click the Include post-test questionnaire toggle.
   
   
   
   • Each test concludes with four written questions to be answered by the participant.
   • Since the contributor has already stopped the recording by the time they answer these questions, you won't see this portion in your session video.
   • The post-test questionnaire includes the following questions:
     • What frustrated you most about this site?
     • If you had a magic wand, how would you improve this site?
     • What did you like about the site?
     • How likely are you to recommend this site to a friend or colleague (0=Not at all likely, and 10=Very Likely)?
       
       
       
2. Optional: While the above questions are written for you, they may not fit your scenario. Have no fear! You can edit the questions to fit your needs or delete any that you may not want to include. 

Net Promoter Score (NPS)

• The fourth and final question calculates a Net Promoter Score (NPS).
  • The NPS is calculated by subtracting the number of "detractors" (ratings of 6 or less) from the total number of "promoters" (ratings of 9 or 10).
  • The difference is multiplied by 100 to obtain a percentage.
  • "Passive" votes (7 or 8) are not factored in.
• From the test plan builder, you can edit the phrase "this site" to something like "this app" or "this vendor" in "How likely are you to recommend this site to a friend or colleague (0=Not at all likely, and 10=Very Likely)?" without affecting the score calculation.
• Pro Tip: The NPS will not be calculated if any changes are made to other parts of the sentence.
  

Find post-test questionnaire results

Find the results in two locations:

• On the main page of your test, under the Sessions tab.
  
  
  
• In the video player's drop-down menu, Answers section.
  

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