Tasks (UserTesting)

Learn about UserTesting tasks.

This article applies to: ut logo tiny.pngUserTesting 

 

On this page:

 


 

About tasks

  • Tasks are the steps participants take to complete a test.
  • When completing some tasks, we ask participants to speak their thoughts or think out loud so we can understand their impressions or feelings about our test subject. For example:
    • Use Google to research Bluetooth headsets.
    • After using this webpage, how do you feel about this company?

How it works

  • Participants use the Next button on the screen recorder to move to the next task.
  • When all tasks are completed, participants see a Done button in place of Next.
  • Get more accurate time on tasks by separating related questions from the tasks.
    • Because they're recorded, you can skip directly to the answer in the video.
    • You can also make clips for your highlight reel.

Tips and best practices

 

 

Tasks and questions

  • There is no limit to the number of tasks you can add to a test, but we recommend tests to be in the 15 to 20-minute range to complete.
  • Learn about the different task types below.

 

 

Task

  • A general Task allows you to ask a question or direct participants to complete an action.
  • Here's what your participants see:
    Seamless Desktop Recorder_Task example(1).png

    UserTesting Browser Recorder_Task example(2).png

 

 

Verbal response

Screen_Shot_2022-01-28_at_9.47.41_AM.png

  • Verbal response questions ask participants to speak their answers around the scenario you've defined in your test.
  • These responses are recorded and allow you to skip directly to them in the video and/or make a clip for your highlight reel.

 

 

Multiple choice

Multiple_Choice_Screenshot.png

  • In multiple choice tasks, participants are asked to select one or more answers from a list.
  • You decide if participants are required to select one or multiple answers.

 

 

Rating scale

Screen_Shot_2022-01-28_at_9.49.42_AM.png

  • Rating scale tasks allow participants to give a number rating to the collateral that you're testing. For example, a prototype, web page, or design.
  • This take type gives you the option of choosing a predefined rating scale or creating your own.

 

 

Written response

Screen_Shot_2022-01-28_at_9.50.41_AM.png

  • Use written response tasks to ask participants to describe their experience in their own words.
  • Participants type their responses in the provided open box.
  • This task type is available for both desktop and mobile tests but can be a bit more difficult for participants to complete on mobile.

 

 

Popular tasks

  • Can't think of a task to add to your test? This is where popular tasks can really help out.
  • Try adding a task from our bank of common and popular tasks.
  • To see the list of popular tasks, follow these steps:
    1. Click View examples.
    2. Filter by category to view tasks.
      Screen_Shot_2020-03-27_at_10.55.27_AM.png
    3. Select the task to add it to your study.

 

 

Five Second Test

  • Five Second Tests show the URL listed in the Starting URL field to participants for five seconds.
  • Participants are then asked three questions about their impressions and understanding of the page:
    • What do you remember?
    • What can you do on this site?
    • Who's this site for?
  • Five Second Tests will always be the first task, and the three questions can't be changed.
  • After the test contributor answers the three questions, they'll see the Starting URL again.
    Screen_Shot_2022-01-28_at_9.46.57_AM.png
    Five_Second_Test.png

Five Second Test limitations

  • Five Second Tests are only available for desktop website tests that use the Chrome browser.
  • If you are using the Invite Network, running a mobile or prototype test, or asking users to use a browser other than Chrome, do not include the Five Second Test.
  • The test Preview feature also will not reflect the Five Second Test, although you can still include it in your test.

 

 

Assets

Choose a link below to learn more about each asset type:

 

 

Task groups

  • Grouped tasks and results help streamline the test creation process and organize contributor answers for at-a-glance discovery.
  • Learn more about grouped tasks and results.

 

 

Camera tasks

  • Use Camera tasks in mobile tests to understand your customer's environment and context.
  • Add screener questions and instructions to make it clear to contributors that they have to use their device's rear-facing camera to complete the test.
  • Click and drag your tasks and questions into the Camera task section.
  • When you build your audience, explain that a smartphone is needed to complete the test.
  • Learn more about creating camera tasks for mobile tests.

 

 

Balanced comparison

  • Balanced comparison reduces the bias associated with presenting designs in a certain order.
  • It adds two task group sections to your test plan for you to populate.
  • Learn more about using the balanced comparison feature.

 

 

Edit tasks

  • Tasks that you edit after a test is live only impact future tests and do not impact tests participants have already completed.
  • You cannot make changes to one individual test with multiple sessions.
  • You can change or edit screener questions after a test is launched. 
  • If you'd like to change contributor demographics, you have to create a new test. 

To edit a task, follow these steps:

  1. Go to the Sessions tab.
  2. From the Actions dropdown, select Edit test details.
    Editing_tasks.png
  3. On this screen, you can edit the following:
    • Starting URL
    • Scenario
    • Tasks
    • Post-study quarantine
      Starting_URL_Screenshot.png

 

 

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