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Learn about UserTesting tasks. |
This article applies to: UserTesting
On this page:
About tasks
- Tasks are the steps participants take to complete a test.
- When completing some tasks, we ask participants to speak their thoughts or think out loud so we can understand their impressions or feelings about our test subject. For example:
- Use Google to research Bluetooth headsets.
- After using this webpage, how do you feel about this company?
How it works
- Participants use the Next button on the screen recorder to move to the next task.
- When all tasks are completed, participants see a Done button in place of Next.
- Get more accurate time on tasks by separating related questions from the tasks.
- Because they're recorded, you can skip directly to the answer in the video.
- You can also make clips for your highlight reel.
Tips and best practices
- Avoid asking for sensitive or Personally Identifying Information (PII) in your tasks.
- For covered health entities who have signed a BAA with UserTesting, you may collect PII.
- Learn more about collecting insights under HIPAA.
- The tasks widget is at the top right of the participant's screen and can be moved to not block anything on the screen.
Tasks and questions
- There is no limit to the number of tasks you can add to a test, but we recommend tests to be in the 15 to 20-minute range to complete.
- Learn about the different task types below.
Task
- A general Task allows you to ask a question or direct participants to complete an action.
- Here's what your participants see:
Verbal response
- Verbal response questions ask participants to speak their answers around the scenario you've defined in your test.
- These responses are recorded and allow you to skip directly to them in the video and/or make a clip for your highlight reel.
Multiple choice
- In multiple choice tasks, participants are asked to select one or more answers from a list.
- You decide if participants are required to select one or multiple answers.
Rating scale
- Rating scale tasks allow participants to give a number rating to the collateral that you're testing. For example, a prototype, web page, or design.
- This take type gives you the option of choosing a predefined rating scale or creating your own.
Written response
- Use written response tasks to ask participants to describe their experience in their own words.
- Participants type their responses in the provided open box.
- This task type is available for both desktop and mobile tests but can be a bit more difficult for participants to complete on mobile.
Popular tasks
- Can't think of a task to add to your test? This is where popular tasks can really help out.
- Try adding a task from our bank of common and popular tasks.
- To see the list of popular tasks, follow these steps:
- Click View examples.
- Filter by category to view tasks.
- Select the task to add it to your study.
Five Second Test
- Five Second Tests show the URL listed in the Starting URL field to participants for five seconds.
- Participants are then asked three questions about their impressions and understanding of the page:
- What do you remember?
- What can you do on this site?
- Who's this site for?
- Five Second Tests will always be the first task, and the three questions can't be changed.
- After the test contributor answers the three questions, they'll see the Starting URL again.
Five Second Test limitations
- Five Second Tests are only available for desktop website tests that use the Chrome browser.
- If you are using the Invite Network, running a mobile or prototype test, or asking users to use a browser other than Chrome, do not include the Five Second Test.
- The test Preview feature also will not reflect the Five Second Test, although you can still include it in your test.
Assets
Choose a link below to learn more about each asset type:
Task groups
- Grouped tasks and results help streamline the test creation process and organize contributor answers for at-a-glance discovery.
- Learn more about grouped tasks and results.
Camera tasks
- Use Camera tasks in mobile tests to understand your customer's environment and context.
- Add screener questions and instructions to make it clear to contributors that they have to use their device's rear-facing camera to complete the test.
- Click and drag your tasks and questions into the Camera task section.
- When you build your audience, explain that a smartphone is needed to complete the test.
- Learn more about creating camera tasks for mobile tests.
Balanced comparison
- Balanced comparison reduces the bias associated with presenting designs in a certain order.
- It adds two task group sections to your test plan for you to populate.
- Learn more about using the balanced comparison feature.
Edit tasks
- Tasks that you edit after a test is live only impact future tests and do not impact tests participants have already completed.
- You cannot make changes to one individual test with multiple sessions.
- You can change or edit screener questions after a test is launched.
- If you'd like to change contributor demographics, you have to create a new test.
To edit a task, follow these steps:
- Go to the Sessions tab.
- From the Actions dropdown, select Edit test details.
- On this screen, you can edit the following:
- Starting URL
- Scenario
- Tasks
- Post-study quarantine
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