Guide for Invite Network participants (Desktop tests)

Use this guide to help you provide the feedback you've been asked to give, using the UserTesting platform.

 

This article applies to: ut logo tiny.pngUserTesting 

 

On this page:

 


 

What to know before you begin

  • You have been asked to participate in a test for a company interested in getting your feedback.
  • This feedback helps companies better understand what people are looking for and what they are experiencing on a website, app, or other digital product.
  • This insight, in turn, helps the company continue to provide the best products, services, and experiences to customers like you.     
  • You’ll be provided a URL to start your test.
  • Make sure you have enough time to complete your test uninterrupted and that you’re in a quiet place.

 

Technical information

  • Use the latest version of Chrome; however, Firefox, Edge, and Safari (current version only) will also work. We don’t support Internet Explorer. 
  • Plug an internal mic or headset with a mic into your computer before you begin to record your audio.
  • Please temporarily disable or exit any apps that can interfere with the recording process or the upload, including ad blockers, firewalls, and anti-virus software. 
  • Exit any background apps and having just one browser window open. 
  • If you’re using a Mac, please make sure your browser isn’t in full-screen mode. 
  • To protect your privacy, please hide or remove any personal information or anything on your screen that you don’t want to be recorded.
  • If you’re using a non-Chrome browser, you must use Windows 7, 8, or 10, or Mac OS X 10.7 or higher.
  • Since we’ll need to upload your recording, please make sure you’re connected to strong internet, preferably a wired connection or good Wi-Fi. Other computer system requirements (for both Windows and a Mac):
    • Memory: At least 1 GB of total RAM and 600MB of available RAM
    • Upload speed: At least 3.0 MBPS
    • Free disk space: At least 7 GB
    • Screen resolution: 1920x1080 (1080p) maximum and aspect ratio of 16:9

 

 

Start the test

  1. Provide your email, if asked, or check the box to agree to the Privacy Policy and Contributor Terms of Service.
    Note: Tests will only use email for identification purposes and will not be used for promotional reasons or added to a marketing database.
    Screen_Shot_2022-01-19_at_1.00.41_PM.png
  2. Start your test!
    Note: You'll have 60 minutes to start the session. If you’re unable to complete these steps within 30 minutes, your session expires, and you’ll have to start over, re-entering the same URL and your email address, if requested.

 

 

Share access to your screen and microphone

  1. Enable your browser to record the test by sharing access to your entire screen and microphone.
    Note: You will stop sharing once you've finished giving feedback. If you’re using multiple monitors, make sure we’re recording the right one. 
    Screen_Shot_2022-01-19_at_1.01.53_PM.png
  2. Check that you have two browser tabs open to take the test: One for instructions, and one for the experience you will give feedback on.
    Screen_Shot_2022-01-19_at_1.02.44_PM.png

 

Tips to help you complete your session:

  • You’ll see prompts, tasks, and questions throughout the test that will tell you what you should do at every step. Follow the directions and click the Start recording or Next button to progress through the test. 
  • Speak loudly, clearly, and honestly as you complete the tasks that are shown. Remember: the organization is conducting this test to improve its products and services, so don’t hold back in sharing your honest reactions.

 

 

Give your final thoughts

  • Once you’ve finished the test, click Done.

  • You will then be redirected to where you were before taking the test. The recording will be sent to the company that requested it. 

  • If you need help, visit the Contributor help center.

 

 

Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up. 

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