Guide for Invite Network participants (mobile devices)

This article applies to: UserTesting 

On this page:

• Before you begin
• Submit your email
• Install the recorder
• Start the session

Before you begin

• You'll be provided a URL to start your test. You'll need to open this URL in your mobile browser. 
• You need either an iPhone with iOS 15 or higher or an Android phone with Android version 10.0 or newer.
• Since we need to record audio, please make sure your phone's microphone isn't muted.
• To keep things simple, exit any other apps running in the background and turn on Do-not-disturb (DND) to silence any incoming calls. 
• Please hide or remove any personal information or anything on your screen that you don't want to be recorded to protect your privacy.
• Since we'll need to upload your recording, please make sure you have a strong internet connection.
• Watch our overview tutorial to see what it will look like:
  
  

Submit your email

1. Open the test link on your mobile device.
2. Enter your email address when prompted. This is used to associate you with the test.
   

Please note:

• After entering your email, you'll have 30 minutes to install the recorder and start the session.
• If you cannot complete these steps within 30 minutes, your session will expire, and you'll have to start over, re-entering the same URL and email address.
• Your email is only used for identification purposes in this study. It will not be used for promotional reasons or added to a marketing database (neither for UserTesting nor the company that shared the test link). 

Install the recorder

1. After entering your email, you'll be redirected to the App Store or the Play Store.
   
2. Download the UserTesting app.
3. After the app installs, open it to move to the next step.

For a Live Conversation:

• You will need to be able to join Zoom on your mobile device.
• You do not need to download the UserTesting recorder.

Start the Session

1. Open the UserTesting app.
2. Re-enter your email to start the test. 
   Note: Use the same email you used earlier on the privacy policy page. If you use a different email, you'll be directed to create or log in to your UserTesting Network account.
3. Complete the audio check guide and other permissions.
   
4. Read the instructions carefully and complete all tasks to the best of your ability.
5. When you've finished giving your feedback, you can upload your test. Then, tap Done.

For additional support, visit the participant help center.