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You either have received—or will soon receive—a URL inviting you to participate in a test for a company interested in getting your feedback. This feedback helps companies better understand what people are looking for and what they are experiencing on a website, app, or other digital product. This insight, in turn, helps the company continue to provide the best products, services, and experiences to customers like you. |
This article applies to: UserTesting
On this page:
Before you begin
- You'll be provided a URL to start your test. You'll need to open this URL in your mobile browser.
- You need either an iPhone with iOS 15 or higher or an Android phone with Android version 10.0 or newer.
- Since we need to record audio, please make sure your phone's microphone isn't muted.
- To keep things simple, exit any other apps running in the background and turn on Do-not-disturb (DND) to silence any incoming calls.
- Please hide or remove any personal information or anything on your screen that you don't want to be recorded to protect your privacy.
- Since we'll need to upload your recording, please make sure you have a strong internet connection.
- Watch our overview tutorial to see what it will look like:
Submit your email
- Open the test link on your mobile device.
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Enter your email address when prompted. This is used to associate you with the test.
Please note:
- After entering your email, you'll have 30 minutes to install the recorder and start the session.
- If you're unable to complete these steps within 30 minutes, your session expires, and you'll have to start over, re-entering the same URL and your email address.
- Your email is only used for identification purposes in this study. It will not be used for promotional reasons or added to a marketing database (neither for UserTesting nor the company that shared the test link).
Install the recorder
- After entering your email, you'll be redirected to the App or Play store.
- Download the UserTesting app.
- After the app installs, open it to move to the next step.
For a Live Conversation:
- You will need to be able to join Zoom on your mobile device.
- You do not need to download the UserTesting recorder.
Start the Session
- Open the UserTesting app.
- Re-enter your email again to start the test.
- Complete the audio check guide and other permissions.
- Read the instructions carefully and complete all tasks to the best of your ability.
- When you've finished giving your feedback, you can upload your test. Then, tap Done.
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For additional support, visit the participant help center.