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Learn how to use UserTesting's Seamless recorder for classic Think-out-loud tests. For tests in the new experience refer to Testing without a browser extension. |
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Product: UserTesting Experience: Classic |
On this page:
- About Seamless recorder
- Extension option for the invite network
- Contributor experience
- Seamless recorder use cases for Invite Network
About Seamless recorder
The seamless recorder allows you to record participants' sessions for a classic Think-out loud tests on desktop without them having to install the UserTesting browser extension. It's not relevant to classic Live Conversation tests as these sessions happen over Zoom.
During the actual test, participants switch between the test tab (where the instructions are) and the tab for the asset that you're testing (website, prototype, etc.):
The seamless recorder experience is only available for classic Think-out-loud tests on desktop, but whether it's applied to a specific test depends on different factors:
| Participants on Chrome | Participants on Safari, Firefox, Edge | |
| UserTesting Contributor Network | Extension required (Unless the test has an integrated card sort or tree test, in which case it will use the seamless recorder) |
Seamless recorder |
| Custom Network | ||
| Invite Network | Seamless recorder (Optionally participants can install the extension) |
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Extension option for the invite network
When recruiting through the invite network (i.e. provide participants with a URL), you can you turn off the option "Ask contributors to install the UserTesting Recorder Extension" within the audience section:
- If you turn the option off, participants won't get prompted to install the extension.
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If you leave it on, participants will see an Install extension option after they agree to take the test, but they can still choose to proceed to the test without installing it
In terms of the data that you get back, when participants do not install the extension, the following data will not get captured:
- Time spent completing a prototype or website task
- Number of screens and interactions in each of them (i.e. no Click maps)
- Path the contributor followed (i.e. no Interactive Path Flows)
Contributor experience
Watch the demo below to see how contributors enable permissions for the seamless recorder.
To share this video, copy this link: https://usertestinguniversity.wistia.com/medias/1ljhzbhugv
View the beginning of a test from the contributor's point of view below.
View our tab structure from the contributor's point of view.
Seamless recorder use cases for Invite Network
- Capture feedback from your B2B customers: Since our recorder doesn't require installing a browser extension, targeting B2B personas within on corporate computers is possible.
- Intercept users for feedback in real-time: Create an Invite Network test to generate a test link. Add this link to any in-product messaging tools, live chat software, or anywhere you can embed a link. Contributors will only need to click on the link to start giving feedback, without ever leaving their browser.
- Generate team member engagement with internal testing: Solicit employee and internal audiences' feedback. The seamless recorder makes it possible to get team member feedback on computers where users cannot install anything.
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