| Self-service Single Sign-On (SSO) allows your users to log in using your organization's identity provider (IdP), such as Okta, Azure AD, or others. The steps below are a temporary flow, as we are in the process of upgrading our SSO infrastructure (migrating from Okta to Auth0) and building a fully self-service SSO setup experience. |
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Product: UserTesting Experience: Classic & New |
On this page:
- Step 1: Request SSO Setup
- Step 2: Receive Your Configuration Link
- Step 3: Test Your Configuration
- Step 4: Confirm With Us
- Step 5: We Enable Federation
Note: We are currently enhancing our SSO setup experience. In the meantime, here's how to get SSO configured for your organization.
Step 1: Request SSO Setup
Contact your Customer Success Manager or support@usertesting.com to request SSO setup for your organization.
Step 2: Receive Your Configuration Link
Our Support team will generate a secure setup link for your IT team. This link allows your team to independently configure the SSO connection, including:
- Identity provider certificate
- Callback URL
- Other required connection details
For detailed guidance and screenshots on this configuration step, see Auth0's documentation: Self-Service Enterprise Configuration - Auth0 Docs
Note: You can disregard the "Provisioning" and "Domain Verification" sections of that guide — these steps do not apply to the setup link we provide.
Step 3: Test Your Configuration
Once your IT team has completed the setup, please test the connection on your end to confirm everything is working as expected.
Step 4: Confirm With Us
Let Support know once testing is complete and successful.
Step 5: We Enable Federation
Once confirmed, we will add your email domain to our system as a federated domain. From that point on, your users will be automatically redirected to your identity provider when logging in.
Need Help? If your IT team has questions during setup, reach out to us at support@usertesting.com.
We are happy to help facilitate the conversation with any technical questions that come up.
A note on timing: We're in the process of upgrading our SSO infrastructure (migrating from Okta to Auth0) and building a fully self-service SSO setup experience. This guided process is temporary — once the self-service feature is available, we'll update this information with the new streamlined steps.
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