Testing with Minors

This article applies to: UserTesting 

On this page:

• Process and requirements
• Required consent
• Personally Identifiable Information (PII)

Process and requirements

• UserTesting customers aren't able to recruit minors through the UserTesting Network.
• Customers must go through Audience Solutions for a custom recruit via a third-party panel.
• Full Service/Insight Services is not required but is encouraged.
• Only moderated interviews are supported for testing with minors—no unmoderated methodologies.
• The customer is required to agree to and sign UserTesting's Minor Contributor Addendum. 
  • A UserTesting employee must contact legal@usertesting.com to request a copy of the Minor Contributor Addendum.
  • The Addendum includes the context in such requests outlining the customer's test plans and goals and detailing their interactions with the Professional Services team.
• UserTesting allows customers who have signed the Minor Contributor Addendum to conduct tests utilizing Minor Testing Contributors of any age in the United States and between the ages of 16 and 17 if such individuals are located in Canada and the United Kingdom.
• The parent or legal guardian must be present at all times during the test.
• Customers are responsible for ensuring their tests do not prompt for or collect any Personally Identifiable Information (PII), except for audio of Minor Testing Contributors.
  • The UserTesting team will review recordings to ensure that no other PII is recorded.
  • The customer is the owner of such recordings and is ultimately responsible for ensuring its own compliance with this requirement.
  • Camera use is not allowed when the minor is present.

Required consent

• Minor Testing Contributors must be recruited by:
  • Having their parent(s) or legal guardian(s) register with UserTesting
  • Passing the applicant screening criteria 
  • Having their parent(s) or legal guardian(s) grant consent (in writing and verbally before the minor participating in the test) 
    
    
• Parental consent must be obtained:
  • When recruiting/screening
  • At the start of the moderated session
    
    
• When recruiting minors under 13 years of age in the United States, an e-sign Verifiable Consent Form must be signed by the parent or legal guardian of the Minor Testing Contributor.

Personally Identifiable Information (PII)

• PII cannot be recorded during a session.
  
  
• PII includes but is not limited to:
  • First and last name
  • Email address
  • Phone number
  • Street address
  • Video/photo images of one's face
  • Any other information that might be used alone or in concert with other information to personally identify a Minor Testing Contributor
    
    
• The customer cannot capture a minor's face as it constitutes prohibited PII and is prohibited on the UserTesting Platform.
  
  
• Minor Testing Contributors cannot link their real social media accounts during a test.
  
  
• The customer is responsible for any information shared with or by the Minor Testing Contributor during the session.

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