Testing with Minors

Learn about the requirements for testing with minors. Adherence to this policy is mandatory when UserTesting with minors.

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Process and requirements

  • The customer must purchase a designated Professional Services package and work directly with the UserTesting Professional Services team when conducting tests with minors.

  • The customer is required to agree to and sign UserTesting's Minor Contributor Addendum
    • A UserTesting employee must contact legal@usertesting.com to request a copy of the Minor Contributor Addendum.
    • The Addendum includes the context in such requests outlining the customer's test plans and goals and detailing their interactions with the Professional Services team.

  • UserTesting allows customers who have signed the Minor Contributor Addendum to conduct tests utilizing Minor Testing Contributors of any age in the United States and between the ages of 16 and 17 if such individuals are located in Canada and the United Kingdom.

  • Minor Testing Contributors will be recruited by UserTesting Professional Services through their parent's contributor account.
    • Payment for the test is made to the parent via their Contributor PayPal account.

  • The parent or legal guardian must be present at all times during the test.

  • Customers are responsible for ensuring their tests do not prompt for or collect any Personally Identifiable Information (PII), except for audio of Minor Testing Contributors.
    • The UserTesting team will review recordings to ensure that no other PII is recorded.
    • The customer is the owner of such recordings and is ultimately responsible for ensuring its own compliance with this requirement.

  • Customers must purchase a Professional Services offering if they would like to leverage the Invite Network or Custom Network features.
    • Minors cannot be invited directly to test or to create an account.
    • They must have a parent or guardian be the primary contact or account creator.

 

 

Required consent

  • Minor Testing Contributors must be recruited by:
    • Having their parent(s) or legal guardian(s) register with UserTesting
    • Passing the applicant screening criteria to be an approved contributor of the UserTesting Contributor Network
    • Having their parent(s) or legal guardian(s) grant consent (in writing and verbally before the minor participating in the test) to have the Minor Testing Contributor use the parent or guardian's account.

  • Parental consent must be obtained in three steps:
    • When recruiting/screening
    • In the scenario
    • In the first task

  • When recruiting minors under 13 years of age in the United States, an e-sign Verifiable Consent Form must be signed by the parent or legal guardian of the Minor Testing Contributor.

 

 

Personally Identifiable Information (PII)

  • PII cannot be recorded during a session.

  • PII includes but is not limited to:
    • First and last name
    • Email address
    • Phone number
    • Street address
    • Video/photo images of one's face
    • Any other information that might be used alone or in concert with other information to personally identify a Minor Testing Contributor

  • The customer cannot capture a minor's face as it constitutes prohibited PII and is prohibited on the UserTesting Platform.

  • Minor Testing Contributors cannot link their real social media accounts during a test.

  • The customer is responsible for any information shared with or by the Minor Testing Contributor during the session.

 

 

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