Testing with Minors

At a glance

Learn about the requirements for testing with minors. Adherence to this policy is mandatory when testing with minors.

Process

Individuals under 18 cannot create participant accounts with UserTesting, so they cannot be recruited directly from the UserTesting participant panel.

There are four available solutions to test with participants under 18:

• Customer-sourced: Customers can bring participants under 18 into the UserTesting or UserZoom platform.
• UserTesting network: Customers can recruit participants under 18 through their parent’s or legal guardian’s participant account.
• User Interviews panel: Customers can use User Interviews’ Recruit service to recruit 16- and 17-year old participants directly and to recruit participants under 16 through their parent’s or legal guardian’s participant account.
• Audience Solutions: Customers can use Audience Solutions to source participants under 18 from the User Interviews panel or a third-party panel.

Recruit minors through a parent's account

To recruit participants under 18 on the UserTesting Network:

1. Run a screener test for parents with children in your target age range. You are responsible for obtaining any required consents to test with children. Confirm they're willing for their child to take part.
2. Add eligible parents to a Participant List.
3. Invite the parents on your list to a follow-up test.
4. Use Participant guidance in the audience builder to explain the test's logistics and how to prepare.

Requirements

• Customers are responsible for obtaining all required consents to test with minor participants, including as applicable the consent/assent of the minor and the consent of the minor’s parent(s) or legal guardian(s).
• Customers are responsible for ensuring that the collection of information from the minor participant during the session—including without limitation any Personally Identifiable Information (PII), such as audio and video—complies with applicable law.
• Customers are responsible for any information shared with or presented to the minor participant during the session, and must comply with UserTesting’s Content Policy.

For questions about how to obtain consent, collect PII in compliance with applicable law, or conduct research with minors, please consult with your legal counsel.

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