Protect customer PII beta

On this page:

• About protecting customer PII
• Enable PII protection

About protecting customer PII

• Personally Identifiable Information (PII) is data that could be used to contact and determine the actual identity of a specific living person.
• Protecting the personal information of contributors is critical when gathering insights through testing, and it protects your company from possible non-compliance with the General Data Protection Regulation ("GDPR").
• If you are a covered entity under HIPAA and your test might involve Protected Health Information (PHI), please review our article on collecting insights under HIPAA.
• Customer PII can be blurred to ensure their safety and confidentiality.
• This feature is available for the following:
  • Think-out-loud (TOL) questions and their follow-up questions
  • Interaction tests
• This feature is also available for these task types:
  • Navigation tasks
  • QXscore questions
  • Follow-up questions for the above task types

Enable PII protection

1. Add your task or question.
2. Toggle the Blur recording to protect privacy option to on. This is turned off by default.
    
   • Navigation task example
     
      
   • QXscore example
     

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