Just-in-Time Provisioning (JIT Provisioning) ®

Just-in-Time Provisioning (JIT Provisioning) allows new users to create UserTesting accounts quickly. This feature is available to organizations that have enabled Single Sign-on.

This article applies to: ut logo tiny.pngUserTesting 


On this page:



About Just-in-Time Provisioning

  • Just-In-Time (JIT) Provisioning allows users within the same email domain to create UserTesting accounts quickly. 

  • When new users in your domain try to sign in for the first time, Viewer or Collaborator accounts will be automatically created in the General workspace for them.

  • To use Just-in-Time (JIT) Provisioning, Single Sign-on (SSO) must be enabled and activated.

Please note:

  • One of the advantages of JIT Provisioning is that customers can make changes to their Just-In-Time (JIT) Provisioning configurations at any time. 
  • The Security tab and Just-In-Time (JIT) Provisioning settings are only accessible by customer admins. 



Set up Just-In-Time (JIT) Provisioning

  1. Go to Settings (from your account initials).
  2. Click the Security tab.

  3. Make sure that SSO has been enabled and activated. 


  4. To activate Just-In-Time (JIT) Provisioning, turn on the toggle in the JIT Provisioning area. If you don't see the Just-In-Time (JIT) Provisioning option, please reach out to support to check if it can be made available for you.

  5. If you need to turn off Just-In-Time (JIT) Provisioning for any reason, turn off the toggle.
  6. Once Just-In-Time (JIT) Provisioning has been activated, new users who attempt to log in using SSO will have an account created for them.



Active Directory Support

  • If you use Microsoft’s Active Directory (AD) to manage your employees’ information, UserTesting’s Active Directory support allows you to centrally manage permissions and access to the UserTesting platform.

  • Active Directory support allows you to take advantage of your existing directory infrastructure, thereby reducing IT overhead.

  • Your admin can set up user access permissions (admin, creator, collaborator) within Active Directory, and they will be synced to the UserTesting platform.

    Note: This capability is only available on the Ultimate edition of the Flex plan.


To set up Active Directory Support, follow these steps: 

  1. Submit a request to Support. You can do this by selecting the "?" icon in the UserTesting platform and choosing Chat.
  2. Provide the AD Group names that you want UserTesting to map for each role (Admin, Creator, Viewer).
  3. If you have multiple accounts, UserTesting needs to know which account you want to set up Active Directory Support for.



Related content

information icon.png

knowledge icon.png

Want to learn more? Check out these Knowledge Base articles... 

Interested in growing your skills? Check out our University courses...

video icon 2.png

team icon.png

Need hands-on training?

Can't find your answer?


Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up. 

Was this article helpful?
0 out of 0 found this helpful