|Note: Only reviews with written feedback will be fetched. EnjoyHQ will ignore any app ratings without reviews.|
Time to pull in your app reviews by connecting to the PlayStore. Go to Integrations in your Account Settings, and select PlayStore.
Add your PlayStore URL, for example https://play.google.com/store/apps/details?id=com.l&hl=en_US , and EnjoyHQ will sync the reviews into your account.
|Note: Star Rating = Sentiment Score: EnjoyHQ uses the star rating of your reviews and turns it into a sentiment score for your documents!|
⭐️ 4 & 5 star ratings = Positive
⭐️ 3 star ratings = Neutral
⭐️ 1 & 2 ratings = Negative
|Note: EnjoyHQ will need a few minutes to fetch all your data.|
Supported countries and data availability
Historically Google review data is a tiny bit unreliable and not all feeds aren't always available. So availability will depend on the region and the language reviews you need.
PlayStore integration will by default fetch reviews from the following countries:
all reviews will be translated into English automatically. Reviews will also be available in French, Spanish and German too. Please email us at firstname.lastname@example.org if you have any questions or want more countries to be made available - subject to availability.
To remove an PlayStore Integration, simply click on the trashcan icon next to the name of the connected source. Once completed, data from the PlayStore will stop syncing. You will need to add the domain again in order to continue processing reviews.
|Note: Removing an integration does not delete already processed documents from your account. You will need to remove processed PlayStore documents from your account using the Batch Editing tool.|
You can toggle when data from PlayStore into your account by making a source inactive. By doing this you do not have to delete the integration altogether.
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