Slack integration (UserTesting)

This article applies to: UserTesting 

On this page:

• About the Slack integration
• Enable the Slack integration
• Share UserTesting results in Slack
• Unfurl UserTesting links
• Disable the Slack integration

About the Slack integration

• UserTesting is integrated with Slack, the productivity chat application.
• Use Slack to:
  • Receive updates about UserTesting tests.
  • Share UserTesting tests, sessions, clips, and highlight reels to private and public Slack channels.
• When creating a test, select a Slack channel to receive instant updates, including when a test has been launched and when it is completed.
  

Enable the Slack integration

• Only UserTesting Admins can enable the Slack integration.
• Admins, remember the following:
  • Log in to Slack on your web browser.
  • Make sure you're using the browser version of Slack, not the desktop app, to enable the integration.

To enable the Slack integration, follow these steps:

1. Go to Settings, then the Integrations tab.
2. Click the Connect button for Slack.
   
3. If you are the first in your organization to enable the Slack integration, you'll see a message directing you to contact your administrator to install the UserTesting app for Slack.
4. In the authorization modal, choose a channel where notifications from UserTesting can be sent.
   
5. Click the Allow button.
6. You're done! You can now share UserTesting videos to the Slack channel you select.

Share UserTesting results in Slack

• Only the following can be shared from the UserTesting video player:
  • Videos
  • Clips
  • Highlight reels
• To share your whole study, including affiliated sessions, copy/paste the study URL in Slack.

To share UserTesting results to Slack, follow one of these steps:

From the video player

1. Go to the video player of the session you want to share.
2. Click the Share icon and choose Share.
3. Type the Slack channel name where you want to share the video.
   

From the Sessions tab

1. Click the Share button and choose the Slack channel where you want to share the test.
2. To share an individual session to Slack, click the Actions button next to the session and choose Share video.

From the Test launch page

1. Click the Notify button.
2. Type the Slack channel name where you want to notify team members about the test results.
   

Unfurl UserTesting links

• When you paste the UserTesting URL in Slack, details "unfurl” to automatically display the test name and other pertinent information with members of that channel.
• This provides a summary of the content so that they understand what they are viewing before clicking on the link.
  

Disable the Slack integration

1. Go to Settings, then the Integrations tab.
2. Click the Disconnect button for the UserTesting Slack app.

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