Seamless recorder for Invite Network

This article applies to: UserTesting 

On this page:

• About Seamless recorder
• How it works
• Contributor experience
• Seamless recorder use cases for Invite Network

About Seamless recorder

• This recorder is only for unmoderated desktop tests.
• Allows Invite Network contributors to click on a link and immediately start taking a test.
• Live Conversation sessions use Zoom, so Live Conversation Invite Network contributors won't use the seamless recorder.
  • They'll need to be able to join a Zoom meeting on their computer or mobile device.

• For some test types, the browser extension or app may be optional, while for others it is required to ensure all expected data is captured. The table below outlines the details for each test type and what Invite Network contributors can expect.

  Test type	Browser extension required?	Mobile app required?
  Survey	❌	❌
  Interaction test	✅ (UserTesting Browser Recorder Extension)	✅
  Think-out-loud (classic)	Optional (Seamless recorder)	✅
  Think-out-loud (new experience beta)	✅ (UserTesting Browser Recorder Extension)	✅
  Live Conversation	❌ (uses Zoom)	❌

   

Note: If you prefer to have UserTesting recruit and manage the test, you can still do so through our Professional Services group.

How it works

• Contributors have the option to download a Chrome, Safari, and Firefox browser extension that collects the desktop data needed to map contributor web journeys. 
• The contributor will see an Install extension option after they agree to take the test.
  
  💡Note: This download is optional to help maintain healthy completion rates of Invite Network tests; contributors can still provide their perspectives without downloading the extension. 
• With the seamless desktop recorder, your contributors only need a test link to get started.
• By clicking the link, the contributor will automatically begin sharing their perspective without downloading any software or extensions.
• This creates a seamless experience for the contributor and gets you faster feedback. 
• Invite Network videos utilize a tab structure, allowing contributors one tab for the tasks and another tab for the testing asset.
• Testing prompts will never block testing assets.
• Once the test is completed, you can review Interactive Path Flows and other visualizations to see which screens contributors navigated to, to complete a task.

Contributor experience 

Watch the demo below to see how contributors enable permissions for the seamless recorder.

To share this video, copy this link: https://usertestinguniversity.wistia.com/medias/1ljhzbhugv

View the beginning of a test from the contributor's point of view below.

View our tab structure from the contributor's point of view.

Seamless recorder use cases for Invite Network

• Capture feedback from your B2B customers: Since our recorder doesn't require a download of any external software, targeting B2B personas within corporate firewalls is possible. 
• Intercept users for feedback in real-time: Create an Invite Network test to generate a test link. Add this link to any in-product messaging tools, live chat software, or anywhere you can embed a link. Contributors will only need to click on the link to start giving feedback, without ever leaving their browser.
• Generate team member engagement with internal testing: Solicit employee and internal audiences' feedback. The seamless recorder makes it possible to get team member feedback regardless of internal security measures.

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