Chrome Remote Desktop sharing in Moderated sessions

This article applies to: UserZoom

✅ Plan Availability: All Plans
👥 User roles: Owner, Admins, and Researchers
For more information, see our article on how to find your plan and user role.

On this page:

• About screen sharing with Chrome Remote Desktop
• Share your screen with Chrome Remote Desktop

About screen sharing with Chrome Remote Desktop

• Moderated sessions are web-based and built for simple, secure research, and do not use third-party conferencing solutions that enable sharing mouse control.
• While it's always best for participants to interact with experiences on their screen, these instances may require the Moderator to share their desktop for participants to use:
  • A test environment is behind a firewall.
  • Other security issues on the Moderator or participant network.
• In these instances, we recommend Chrome Remote Desktop to share mouse control during moderated sessions.
• Before sharing mouse control via Chrome Remote Desktop, consider these workarounds:
  • Create temporary credentials to an environment and share them with your participant.
  • Password protect your prototype and change the password after your session is over.

Share your screen with Chrome Remote Desktop

Initial setup

1. In the Chrome browser, go to remotedesktop.google.com/support.
2. Click the download arrow in the Share the screen box. The Chrome Web Store window opens.
3. Click the Add to Chrome button.
4. In the Add "Chrome Remote Desktop" pop-up, select Add extension.
5. Close the Chrome Web store window.
6. Click the Accept & Install button in the Ready to Install box.
7. In the Open download pop-up, select Yes.
8. Follow the on-screen prompts to complete the installation. You are now ready to use Chrome Remote Desktop.
9. 1.  

After setup

When you’re in a Moderated session (Interview Only type) with a participant, complete these steps within 5 minutes.

1. On the moderator’s computer, go to remotedesktop.google.com/support.
2. In the Share this screen box, click + Generate Code.
3. Copy the code.
4. Paste the code in the UserZoom Moderated Chat and send it to the participant.
5. Give the participant these directions:
   1. Copy the code.
   2. Share your entire screen.
   3. Go to remotedesktop.google.com/support.
   4. In the Connect to another computer box, paste the code in the Access Code field.
   5. Click Connect.

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