Moderated study prelaunch guide

Use this guide before you launch your first Moderated study to check your tech. Learn more about Moderated studies in this UserZoom Academy course

Plan Availability: All Plans
👥 User roles: Owner, Admins, and Researchers
For more information, see our article on how to find your plan and user role.


On this page:



Things to check

Answer these questions before your first session:


Can you connect from your company network?


Is your connection strong enough to run a session?

  • Test your internet speed using
  • Recommended speeds are:
    • 25-30 Mbps for downloads
    • 10-12 Mbps for uploads


Can your computer handle running a session?

If you're having speed issues:

  • Close unneeded browser tabs
  • Close unneeded programs or apps
  • Try restarting your computer


Did you run a practice session outside of your company network?

  • This test verifies that:
    • Your network is not blocking access to the session
    • Your headset and camera work with Chrome/Firefox.
  • Network requirements are the same for participants.
  • We recommend participants use a personal device or device not connected to a VPN.





  • Try a different WiFi network.
  • Disconnect from VPN, if possible.
  • Leave the session and come back.
  • For mobile studies: 
    • Make sure the participant’s mobile device:
      • Is connected to WiFi.
      • Has a 4G connection (or better) with full signal.
    • Turn off WiFi, and use the device's mobile network (if available).
    • Ask participants to stay in one location during the session to avoid dropouts.



  • Close any unnecessary software. Software consumes computer memory, and this could be an issue for a computer with limited resources.
  • Make sure you are running the latest version of Google Chrome/Firefox.
  • Avoid having more than a couple of browser tabs open. Browser tabs consume a lot of resources. It is important to keep open tabs to a minimum.



  • Verify your computer has a working speaker and microphone. For the best experience, use a headset with a built-in microphone.
  • Turn off the camera if not required for the study.
  • Restart your computer.


If all else fails...

Take this test to help find issues:


Still need help?

Have no fear, we're here for you! Open a ticket with us that includes:

  • The output of the test (Click Save this data as simple text at the end of the test results).
  • A screenshot of the error message that shows the whole browser window.


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