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Learn about how Moderated studies let you have real-time conversations with your participants. |
This article applies to: UserZoom
✅ Plan Availability:
Open interview (No tasks): All plans
Structured interview (With tasks): Essentials, Professional, International, and Premium
👥 User roles: Owner, Admins, Researchers, and Collaborators
For more information, see our article on how to find your plan and user role.
On this page:
- About Moderated Usability Testing
- Benefits
- Open Interview vs Structured Interview
- Roles and features per role
About Moderated Usability Testing
- Choose between two types of Moderated studies:
- Open Interviews: Talk to the participant and see where the conversation takes you.
- Structured Interviews: Follow a set of questions and/or Navigation tasks while talking with the participant.
- If you'd like to run a Scheduled Moderated study, see Schedule a Moderated Session.
- The study has to be live for participants to:
- Schedule a session
- Reschedule the session
- Cancel their session
- When running a Scheduled Moderated study, you can include a Screener.
- Moderated studies without scheduling can't include a Screener.
- Check these before building a Moderated study:
- Learn how to create a Moderated study in just a few steps.
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Moderated session headcount total is 50. This includes:
- 1 Moderator
- 1 Participant
- Up to 48 other attendees (additional Moderators (up to 3 total), Notetakers, or Observers)
Benefits
- Get feedback on any live experience or prototype on mobile or desktop.
- Take time-stamped notes to start your analysis in session.
- Get the efficiency and effectiveness of a virtual lab.
- Stakeholders can observe and take notes without distracting your participants.
- Time-stamped notes, transcripts, clips & marks make video analysis quick.
- Bring all your moderated research into UserZoom, alongside your unmoderated studies.
Open Interview vs Structured Interview
Switching between Open and Structured Interviews isn't possible after the study is created.
Open Interviews
- Open Interviews, The UserZoom Moderated solution, show participants the Welcome Page and the Legal Consent Page before joining the session.
- There are no questionnaires or tasks.
- Can test mobile web and mobile apps.
- For mobile apps:
- No SDK integration is needed.
- The UserZoom Live app records the participant's whole screen. This lets them switch between the UserZoom Live app and the browser or mobile app being tested.
- Available for all plans.
Structured Interviews
- Structured Interviews can be considered the moderated version of Basic Usability tests.
- For Structured Interviews on desktop that include Navigation Tasks, participants have to install the UserZoom Surveys browser extension.
- Available for Essentials, Professional, International, and Premium plans.
Roles and features per role
Refer to Moderated session: Roles.
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