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Discover the latest UserTesting Human Insight platform updates coming in October 2024! Innovations include NPS (Net promoter score) to help gauge customer loyalty, screener branching logic for faster, more accurate insights and higher-quality data, and global search enhancements to help teams quickly find content across all studies. |
What's New?
- NPS (Net promoter score)
- Screener branching logic
- Global search enhancements
- Tag management
- Workspace allocations
NPS (Net promoter score)
NPS helps businesses gauge customer loyalty by providing a clear, quantifiable metric that can be used across any organization to focus on customer-centric improvements.
- Centralized feedback enables customers to see loyalty metrics and spot trends to respond proactively.
- NPS (Net promoter score) within a single platform provides a holistic view of performance, enabling you to compare against industry and competitor efficiently benchmarks inside of one platform - saving time and effort of switching multiple tools
- Make more informed decisions with near real-time data and AI themes
- Available to all customers on the Flex plan within Surveys
- For customers with Ultimate plans, AI themes will be auto-generated for the follow-up open-ended text box question, “Please tell us why you gave this rating”
Screener branching logic
Adding branching logic for screeners to UserTesting’s AI-powered surveys delivers faster, more accurate insights and higher-quality data.
- Branching logic tailors screeners to show respondents only personalized, relevant questions that will improve completion rates
- Streamlined screeners lead to quicker fulfillment and faster data collection, enabling even faster reporting
- Available to all customers on the Flex plan
Global search enhancements
Global search enhancements help teams quickly find content across all studies with and without exact terms, unlocking value from insights and improving the findability and discovery of feedback while boosting efficiency.
- Improved search functionality within transcripts and clips, allowing keyword, phrase, and tag searches across all projects
- More refined filtering options deliver the ability to search specific content types like summaries, tasks, transcripts, and notes
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Available for all UserTesting Flex customers
Tag Management
Our new Tag Management service simplifies tag creation, editing, and organization, empowering teams to manage tags across projects efficiently.
This improves data exploration, research organization, and content discoverability.
- Easily bulk merge, edit, and delete tags for a clean, efficient taxonomy
- Quickly find tagged content via the Tag Manager or search, streamlining the research process while maximizing tag usage
- Available for all UserTesting Flex customers
Workspace allocations
Workspace allocations help teams reserve session units (SUs) for specific workspaces.
- Multiple teams working within one account can collaborate more effectively by managing their usage.
- Gain granular control of your account usage based on individual team needs
- Understand how you’re pacing with visibility into where SUs are allocated
- Available for all UserTesting Flex customers