The January 2025 UserTesting release debuts a powerful all-in-one platform for human insights, featuring tools like Insights Hub, QXscore™, and Interaction Tests. It streamlines collaboration, accelerates decision-making with AI-driven insights, and empowers teams to optimize customer experiences and reduce risks. |
What's New:
Insights Hub
Insights Hub is your all-in-one platform, bringing together Insights Discovery, customer data, and reports under one umbrella for seamless organization and accessibility. If you have Insights Hub, you also gain access to the Insights Assistant, ensuring quick insights are always at your fingertips.
- Quick insights anytime: Instantly find valuable customer insights to make faster, informed decisions.
- Everything in one place: Organize all your customer data, insights, and reports in one centralized location for a clear, comprehensive view of your business.
- Effortless teamwork: Easily share insights and reports with your team to keep everyone aligned and collaborating effectively.
- Insights Hub is included in Ultimate plans and available as an add-on for Advanced plans.
Insights Discovery
- AI-Powered insights: Quickly uncovers themes and insights from surveys and talk-out-loud studies using artificial intelligence.
- Customizable filters: Users can focus on specific date ranges and tests for more targeted results.
- Validated answers: Provides clear answers supported by linked citations for reliability and accuracy.
- Insights Discovery is included in Ultimate plans and available as an add-on for Advanced plans.
Insights Data
- Centralized data integration: Combine various customer experience data sources, like App Store and Play Store reviews, into a single location within Insights Hub.
- AI-Driven data analysis: Effortlessly analyze customer experience data using AI to identify key themes and trends.
- Third-party data integrations: Seamlessly incorporate external data sources for a more comprehensive view of customer experiences.
- Insights Data is included in Ultimate plans and available as an add-on for Advanced plans.
Insights Reports
- Embedded collaboration: Provides a platform for concurrent editing and commenting to streamline teamwork on insights reporting.
- Seamless report compilation: Allows users to easily compile key findings from surveys, clips, and tests into formatted reports.
- Amplified sharing options: Enhances the value of insights by enabling sharing through links or presentation mode.
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Insights reports are included in Ultimate plans and available as an add-on for Advanced plans.
Insights Assistant for Atlassian
- Seamless integration: Access relevant UserTesting insights directly within Jira and Confluence to streamline decision-making during product development.
- Informed decision-making: Utilize customer feedback, pain points, and research learnings to make faster, more effective product decisions.
- Workflow efficiency: Integrate UserTesting insights into existing workflows to maintain continuity and improve collaboration across teams.
- Insights Assistant is included in Ultimate plans and available as an add-on for Advanced plans.
Interaction test
- Measure task success: Evaluate how effectively participants complete key tasks, offering insights into the user-friendliness of your product.
- Identify usability barriers: Pinpoint specific areas where users face challenges, helping your team prioritize improvements.
- Quantify performance metrics: Leverage data such as task completion rates, time spent, and user errors to assess overall product performance.
- Interaction test is available to all Flex plan customers.
QXScore™
- Measure user experience: Provides a clear, simple score to quantify the quality of user experience, making it easy to track and share.
- Compare and improve: Enables benchmarking against industry standards or competitors to track progress and identify areas for improvement over time.
- Focused insights: This approach breaks the score into specific areas, such as usability, engagement, and emotion, to pinpoint and address key improvement opportunities.
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QXscore™ is offered on the Advanced and Ultimate plans.