Discover actionable solutions if you're having participant recruiting difficulties. |
This article applies to: UserTesting
On this page:
- Recruiting with UserTesting Contributor Network
- Remove screener questions
- Relax screener questions
- Open up your demographic criteria
- Consider reducing the number of contributors
- Allow contributors to test more frequently
- Relaunch your test to more potential test contributors
Recruiting with the UserTesting Contributor Network
- UserTesting Contributor Network is a diverse and responsive international network of potential test contributors.
- Most tests fill in just an hour or two, enabling you to get results quickly.
- Set up your demographic filters and screener questions to land the people you want in your tests.
- When using more focused and exclusive demographic criteria or screeners, your test could take longer to populate, especially when testing in countries with a smaller UserTesting Contributor Network presence.
Solutions for slow-filling tests
- We suggest waiting 24 hours for your study to fill.
- If your test doesn't fill after that time, you might have to make some tweaks to get your remaining test sessions filled.
- See our tips for how to fill your tests in the remaining sections.
Remove screener questions
- Consider if you can remove any of your screener questions.
- Decide which screener questions are necessary—keeping those that are indispensable to meeting your test objectives—and removing those that are "nice to have."
- In countries with a limited UserTesting Contributor Network footprint, you may find that removing all screener questions is necessary to get your test filled.
💡Note: If you remove or update the screener questions, you'll want to create and launch a new test because respondents who failed the screeners won't be able to take that original test again.
Relax screener questions
- If you set your screener questions to allow for only one answer (either Accept or Reject), consider changing as many response options as possible to Accept.
- When using multi-select screener questions and you have two or more answers set to Must Select, then all of those answers must be selected for the respondent to be included in the test.
- Make sure your Reject settings are accurate for multi-select screener questions:
- If a user chooses the appropriate May Select or Must Select options but also selects a single Reject response, they won't be able to take the test.
- A couple of possibilities for opening up your answers in this situation are:
- Change some acceptable response selections from Must Select to May Select so that only a single Must Select response remains.
- But if you're set on having two Must Select responses:
- Run a test that has one of the two responses set at Must Select and then set the other Must Select response to Reject.
- Then run a second test with these settings reversed.
Open up your demographic criteria
- A rule of thumb: the more open you keep your demographics, the faster your test will populate.
- This guideline can be especially useful when testing with countries with a smaller Contributor Network.
- Ask yourself whether you open up the demographics (e.g., age, gender, income, location) to allow for more potential contributors.
- To open things up, create a new test and adjust your demographics.
- Then, the new test should be launched, and it should now reach more potential test contributors.
- When launching the new study, you’ll want to cancel any unfilled sessions from the previous study.
Consider reducing the number of contributors
- Choose the right number of contributors to get the information you need.
- For most tests, we typically recommend 5–8 contributors, but if you need only a handful of perspectives, you could test with as few as three contributors.
Allow contributors to test more frequently
- Running more than one test a month in some countries with a smaller UserTesting Contributor Network will result in not having any more contributors before the end of the year.
- However, you can allow contributors to take more than one test from you each year.
- The UserTesting Platform's Fresh Eyes feature is a default account setting that limits how often an individual contributor can take your tests within a particular time frame.
- It ensures a larger number of contributors, which should generate a greater variety of contributor feedback.
- For that reason, overriding the feature is generally not ideal, but it can be useful when recruiting contributors becomes a struggle—and it can be when testing in countries with a smaller Contributor Network.
- You can manually override this feature when building your test audience and allow the same people to contribute more frequently.
Relaunch your test to more potential test contributors
After you've changed your demographics or screeners, you'll want to relaunch your test to capture as many potential respondents as possible.
To relaunch your test, follow these steps:
- Navigate to the Sessions tab in your test.
- Go to the Actions drop-down menu.
- Choose Duplicate.
💡Note: Selecting the Duplicate option will create an identical draft. Once you've relaunched the test, you can cancel any unfilled sessions from the first test.
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