Messaging a UserTesting Contributor

Use these steps to message a UserTesting contributor.

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About messaging a UserTesting contributor

  • Message a UserTesting contributor when you need to clarify responses they gave in your test or to thank them for their insight.
  • It’s a violation of the Customer Terms of Use for customers to communicate with UserTesting-provided contributors outside of the UserTesting Platform.
    • All communication between customers and contributors should be kept within the UserTesting Message Center.
    • We appreciate your compliance.

 

 

Message a UserTesting contributor

  1. Open the test with the response from the contributor you'd like to message.
  2. Find the contributor in the list.
  3. Click the contributor's name.
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  4. In the new Contributor information window, select Contact [Username] at the bottom right.
  5. In the Conversation with [Username] window, add your message to the Your message box.
  6. When you're ready to send your message, click Send at the bottom right.

 

Related content

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Want to learn more? Check out these Knowledge Base articles... 

The UserTesting Contributor Experience

Interested in growing your skills? Check out our University courses...

Understanding the UserTesting Contributor Network

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