At a GlanceThis article describes how to relay information to a contributor through the Platform Dashboard and to view their reply in UserTesting Messaging Center. |
Additional contact with a UserTesting contributor is sometimes useful to obtain clarifying information, or simply to thank them for their insight.
From your dashboard, you can click on a UserTesting contributor's username. The username must be associated with a session (including an upcoming Live Conversation) to initiate contact.
Clicking "Contact" will open a conversation with the contributor. You can view their reply via the Message Center.
It’s a violation of the Customer Terms of Use for customers to communicate with UserTesting-provided contributors outside of the UserTesting Platform. All communication between customers and contributors should be kept within the UserTesting Message Center. We appreciate your compliance.
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