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Learn about the AskNicely integration. |
This article applies to: EnjoyHQ
On this page:
How EnjoyHQ syncs AskNicely surveys
- New survey responses will be synced from AskNicely once per day.
- Only survey responses with comments will be imported (responses with only scores and no comments will not be synced).
- All Sentiment, Topics (as assigned in AskNicely), Customer Profile (email and name), and additional Metadata.
- Updates to AskNicely survey responses will be synced up to 7 days after submitting the response. For example:
- If you get a AskNicely survey response on Monday and assign Topics to the response within AskNicely on Friday, this update will sync to EnjoyHQ.
- However, if Topics are added within AskNicely to responses more than 7 days old, the newly-added Topics will not sync to EnjoyHQ due to limitations with the AskNicely API.
Connect your SatisMeter account
Once your account is connected, EnjoyHQ begins syncing all your existing NPS survey responses. New responses are synced to EnjoyHQ as they come in.
- Open the Settings menu.
- Select Manage integrations.
- Choose the AskNicely integration.
- Enter your AskNicely account subdomain in the Account Subdomain field.
- Log in to AskNicely in another browser window and copy the API Key from your AskNicely account's settings.
- Return to EnjoyHQ to paste your AskNicely API Key into the API Key field, and then click the Connect button to integrate your AskNicely account.
Sentiment
The Sentiment of imported NPS survey responses is automatically assigned based on the score of each given response.
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