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Learn about the Trustpilot integration. |
This article applies to: EnjoyHQ
On this page:
Get reviews from Trustpilot
- Open the Settings menu.
- Select Manage integrations.
- Choose the Trustpilot integration.
- Add the Website URL for the website you want to get reviews from.
- Click Add to begin importing the reviews into your EnjoyHQ workspace.
Note: Only reviews with written feedback are fetched.- EnjoyHQ ignores app reviews with only ratings without written reviews.
- Due to rate limiting with the Trustpilot API, it takes a little while to fetch the data. This is especially the case for apps with thousands of reviews.
Deactivate or remove domains
- To stop syncing new reviews from Trustpilot for a given website domain, you can either deactivate or remove the domain.
- However, performing either of these actions will not automatically delete the existing reviews imported from said domain, but the reviews themselves can always be deleted manually or via the batch editing functionality.
Remove a website domain from the Trustpilot integration
Click the Remove icon to the right of the domain name. Removed domains can always be added again if needed.
Stop or restart receiving reviews from a domain
Toggle the checkbox to inactivate or reactivate the syncing.
Sentiment
The Sentiment of reviews is automatically calculated from their star ratings:
- Positive: 5-star (★★★★★) or 4-star (★★★★☆) ratings
- Neutral: 3-star (★★★☆☆) ratings
- Negative: 2-star (★★☆☆☆) or 1-star (★☆☆☆☆) ratings
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