Wootric

This article applies to: EnjoyHQ

On this page:

• How EnjoyHQ syncs Wootric surveys
• Connect your Wootric account
• Sentiment

How EnjoyHQ syncs Wootric surveys

• New survey responses will be synced from Wootric once per day.
• Only survey responses with comments will be imported (responses with only scores and no comments will not be synced).
• All written responses will be imported into EnjoyHQ along with their Net Promotor Score, Sentiment, Wootric Tags, and additional Metadata.
• Updates to Wootric survey responses will be synced up to 7 days after the response was submitted. For example:
  • If you get a Wootric survey response on Monday and assign Tags to the response within Wootric on Friday, this update will sync to EnjoyHQ.
  • However, if Tags are added within Wootric to responses more than 7 days old, the newly-added Tags will not sync to EnjoyHQ due to limitations with the Wootric API.
• After your account is connected, EnjoyHQ begins syncing all your existing NPS survey responses.
• New responses are synced to EnjoyHQ as they come in moving forward.
• This integration imports any Tags that are added to the responses in Wootric.
  Pro Tip: We recommend using the same Tags in Wootric and EnjoyHQ to prevent duplicate Tags.

Connect your Wootric account

1. Open the Settings menu.
2. Select Manage integrations.
3. Choose the Wootric integration.
4. Log in to Wootric in another browser window and navigate to Wootric's settings to copy the following information, which will be necessary to establish the integration with EnjoyHQ:
   
   • Client_ID
   • Client_Secret
   • Account Token
5. Return to EnjoyHQ to paste each of these values from Wootric into their respective fields in the Wootric configuration dialog.
6. Add in a clear and memorable name in the Account Name field (this value will be utilized as the Source for imported Wootric NPS surveys within EnjoyHQ).
7. Click the Connect button to integrate your Wootric account.

Sentiment

The Sentiment of imported NPS survey responses is automatically assigned based on the score of each response.

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