To connect your Drift account to EnjoyHQ follow these steps:
1. First, go to your EnjoyHQ > Account settings > Integrations and select Drift.
2. Log into your Drift Account and click Connect and Authorise.
Great! Now EnjoyHQ is authenticated with your Drift account.
Limitations
EnjoyHQ only syncs conversations which have any reply from a customer. For example, a marketing message sent via Drift which got sent to 100 customers and got only replies from 5 of them will result in only these 5 conversations being synchronized
Number of documents limited during your trial. During your trial we sync up to 3000 of the most recent documents from Drift. If you upgrade to a paid account, we then retrieve all of your data.
New conversations will be always synchronised.
Data import & updates
- For each conversations we sync all messages and details about contacts
- Timestamp for conversation & individual messages
- Conversation id (available in metadata)
- Status of conversation (available in metadata)
At the moment we are unable to sync following data due to limitation in Drift API
- Link to original Drift conversation
- Conversation tags
- Attachments in messages (e.g. images)
- We update Drift conversations once an hour in case there was new message in conversation or the conversation status have changed
Contacts
For each contact which has imported conversation in we sync available attributes (including custom attributes).
Please note Drift API at the moment does not allow to sync segments for Contacts.
Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up.