UserZoom help and learning resources

✅ Plan Availability: All Plans
👥 User roles: Owner, Admins, Researchers, and Collaborators
For more information, see our article on how to find your plan and user role.

On this page

• UserTesting University (formerly Zoom Academy)
• UserZoom Chatbot
• UserTesting Knowledge base (formerly Zoom Help Center)

UserTesting Unviersity (formerly UserZoom Academy)

• UserTesting Univerisity (formerly UserZoom Academy) is your resource for in-depth learning around building studies with the UserZoom platform and other UX research best practices.
• Access an entire learning course or jump to an individual lesson within that course.
• To access all of the great features in the UserTesting University, remember to first log in before accessing a course.

UserZoom Chatbot

• The UserZoom Chatbot is your go-to resource for questions when you're in the UserZoom platform. 
• Located at the bottom right-hand corner of the platform, the Chatbot is available for any and all questions you may have. 
  For example, you can ask the bot about recruiting or moderated testing.
• If you need further help, the bot can put you in touch with a support agent over chat or raise a ticket for you.
• Need a break from the daily grind? Ask the Chatbot to give you a fun fact.
  

UserTesting Knowledge Base (formerly UserZoom Help Center)

• The UserTesting Knowledge Base (formerly UserZoom Help Center) (where you are now) is your one-stop resource for platform steps, UX theory, and getting an answer quickly.
• Navigate to the section you're looking for or search using keywords or sentences.
  Pro tip: For the best search results, avoid using "quotes" when searching. 
• Find an article, but aren't sure it's what you need? Use the breadcrumbs available at the top of each article to easily navigate back to the previous index or home.
  

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