Figma Task: Analyzing your results (New experience – Beta)

On this page:

• Overview
• Understanding outcomes
• The Flow tab
• The Paths tab
• Step-level evidence: heatmaps, metrics, and transcripts
• The Responses tab
• The Transcripts tab (Think Out Loud only)
• Filtering your results
• Editing an outcome
• Exporting and sharing
• Think Out Loud vs. Interaction Test

Overview

The Figma Task results experience is built to take you from the big picture to the proof in a few clicks. You start with a high-level read on what happened, spot where participants diverged or ran into friction, and then open the underlying evidence — heatmaps, metrics, recordings, and (for Think Out Loud tests) transcripts — right from the moment the pattern appears.

Results are organized into tabs so you can move between the macro view and the detail without losing your place:

• Overview — your starting point: the headline outcome, a breakdown of how participants did, and task-level metrics.
• Flow — an aggregated diagram of how participants moved through your prototype, including where they split off.
• Paths — the distinct routes participants took, grouped and ranked, with the steps in each.
• Responses — a per-participant view for validating the aggregate pattern against individual sessions.
• Transcripts — what participants said, step by step (Think Out Loud tests only).

Understanding outcomes

Every participant’s session is classified into one of five outcomes, based on whether they reached the success screen you defined when setting up the test and how they got there. This gives you more than a simple pass/fail; it tells you how participants succeeded or struggled.

The Overview tab

The Overview tab is your entry point. It answers “what happened?” at a glance and lets you decide where to dig in next.

• Outcome cards group results into Success, Failure, and Undefined so the headline result is obvious immediately.
• The breakdown bar shows the proportion of participants in each outcome across the five categories.
• Task metrics summarize the task across all participants — for example participants, number of paths, average steps, average clicks, and average time on task.

Selecting an outcome card filters your entire results set to that outcome — see Filtering your results.

The Flow tab

The Flow tab shows how participants moved through your prototype as an aggregated diagram. It’s the fastest way to see the dominant route and the points where participants split off or dropped out.

• The height of each node reflects how many participants reached that step.
• The width of each connection reflects how many participants moved along that route — wider means more participants.
• End points are colored by outcome so you can see where successful and unsuccessful journeys finished.

Navigating the flow

• Pan by clicking and dragging.
• Zoom with the − and + buttons (100%–400%); the current zoom level is shown as a percentage.
• Use Fit to view to return the whole diagram to the screen.
• The minimap in the lower-left shows where you are in the larger diagram; drag the rectangle to move around.
• Select Full screen to expand the flow. You can still use zoom, the minimap, and the outcome cards, and you can click a step to open its evidence. Exit with the toggle or the Escape key.

A metrics bar at the bottom of the flow summarizes participants, paths, average steps, average clicks, and average time on task for the current view.

The Paths tab

• A path is a distinct route through your prototype. 
• Participants who took the same sequence of steps with the same interactions are grouped into the same path, so you can see the common routes rather than reviewing every session individually.
• Paths are sorted by outcome (Direct success first, then Indirect success, Direct failure, Indirect failure, and Undefined), and within each outcome by the number of participants. 
• Each path is labeled with its outcome and a number — for example Direct failure #2.
• Within each group, paths are ordered by the number of participants, from most to fewest. 
• A path’s number reflects its position in its group — so “Direct failure #1” is the failure path the most participants took, “#2” the next, and so on. 
• Each path label combines the outcome and this number, for example Direct failure #2. 
• Only the defined success path is always at the top, even if it has 0 participants that have taken it.

Stepping through a path

• Open a path to see its steps in a carousel. 
• Each step shows the step number, step name, a screenshot, and three metrics: the percentage of participants, the number of clicks, and the time on screen. 
• A step can also carry one label on top of its thumbnail:

Step-level modal: heatmaps, metrics, and transcripts

Open any step — from the Flow tab or the Paths tab — to see the evidence behind it. This is where you confirm what participants did and, in Think Out Loud tests, hear why.

• Heatmap — shows where participants clicked on the step, aggregated across the participants in view.
• Step metrics — the quantitative signals for the step.
• Path selector — choose which path’s participants you’re looking at, or select Multiple paths to aggregate across everyone who visited this step. When a single path is in view, a carousel at the bottom lets you move between its steps.
• Transcripts and participant list (Think Out Loud only) — see what each participant said on this step, with a play control to jump straight to that moment in the recording.

Reading the heatmap

The heatmap reflects the clicks of the participants currently in view. Click intensity is shown on a color spectrum:

• Minimum: blue
• First quartile: green
• Third quartile: yellow
• Maximum: red

Reviewing what participants said (Think Out Loud)

In Think Out Loud tests, the participant panel lists each participant who has commentary on this step. For each one:

• Select the play icon next to the participant ID to open the recording at the moment they spoke on this step.
• Select the participant name to open their profile.
• Use the search bar to find specific words across what participants said on the step.

The Responses Tab

The Responses tab lists results by participant, so you can validate the aggregate story against individual sessions. Each row shows the participant and the path they took (for example “Direct success #1”).

• Open a participant’s recording to watch their session.
• Edit a participant’s outcome from this tab — see Editing an outcome.

The Transcripts tab (Think Out Loud only)

For Think Out Loud tests, the Transcripts tab brings together what participants said across the task, so you can scan and search their commentary without opening each recording.

Filtering your results

• You can focus your entire results set on a specific outcome by selecting an outcome card on the Overview tab — for example, choosing Failure to look only at participants who didn’t succeed. 
• The filter applies across every tab, so the Flow, Paths, Responses, and Transcripts views, and the evidence behind them, all update to match. 
• Select the card again to clear the filter.

Here’s how each surface responds when a filter is active:

Editing an outcome

• If you watch a session and decide a path was classified differently from how you’d judge it, you can change its outcome. Y
• ou can do this from the path’s dropdown on the Paths tab or on the Responses tab or from a participant’s row on the Responses tab.

• When you change an outcome, the outcome cards, breakdown bar, flow coloring, and the Paths and Responses tables all update right away. Behavioral data — steps, clicks, time on task, and heatmaps — does not change, because it reflects what participants actually did, not how the result is classified.
• Only users with creator permissions can edit outcomes.

Exporting and sharing

• You can take evidence out of your results without rebuilding it by hand. 
• Exports respect any active filters, so what you download or copy matches what you’re viewing.
• On the Results page, click the Export dropdown for the Figma task to download the flow as a JPG, PNG, or PDF.
  
• Click the Export dropdown and select Outcome breakdown or Task metrics to copy the data to your clipboard.
  

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